Bilingual Domestic Violence Shelter Case Manager

WHY WORK at YCC?

YCC Family Crisis Center is in its 79th year of serving Ogden and Northern Utah. The Victim Assistance Center provides support to individuals and families escaping abusive situations. This is an opportunity to join an outstanding team of dedicated professionals making a difference in the lives of our community. Join us as we support individuals and families impacted by domestic and sexual violence through safety, advocacy, and resources on their journey to safe and healthy lives.

GENERAL PURPOSE

Under the direct supervision of the Shelter Manager and the general guidance of the VAC Manager, assess client needs and initiate agency services under the parameters of the VOCA Grant and DHS Contract.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Meet with shelter clients within 48 hours of entering shelter to complete a safety plan, provide resources, assess needs and develop an action plan. Meet weekly with shelter clients to review progress.
• Meet with Spanish speaking community clients who request case management services but are not residing in shelter. Case Management to include: complete a safety plan, provide resources, assess needs and develop an action plan (Bilingual Case Manager).
• Educate and assist clients in the dynamics of abusive relationships.
• Make appropriate referrals to other community agencies as needed.
• Collaborate with Domestic Violence Victim Advocate Program (DVVAP) to educate victims on options available to them including immigration assistance and UVISA’s.
• Make appropriate referrals to DVVAP for assistance with protective orders and CVR applications.
• Provide short-term crisis intervention, personal advocacy, information and referrals to walk-in victims.
• Maintain accurate records on all clients and enter into the client database.
• Track services rendered according to VOCA and DHS standards and submit a monthly report to the shelter manager by the 5 working day of each month.
• Give occasional educational domestic violence presentations to the general public, with an emphasis on the Latino population.
• Facilitate weekly Spanish speaking domestic violence support groups and Spanish speaking parenting classes.
• Assist with the intake process of victims entering the shelter as needed. Assist with shelter office responsibilities and cover in emergency situations.
• Participate in rotating evening/weekend on-call duties.
• Meet weekly with shelter staff in client staffing meetings to discuss client needs.
• Attend All Staff and VAC weekly meetings.
• Attend trainings as requested by the VAC Manager.
• Adhere to all policies and procedures stated in the Employee Handbook and any applicable Policy and Procedure Manual.

MARGINAL DUTIES & RESPONSIBILITIES

• Perform other functions as necessary or as assigned.

NATURE OF WORK CONTACTS

• Interact and communicate in a professional and effective manner with all levels of employees, management, executives, vendors, clients and external partners.

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree or equivalent in Social Work, Social Sciences, or Industry related field.
• Social Service Worker License is preferred.
• Bilingual Case Manager is required to read, write and speak in both English & Spanish.
• Requires 3-5 years of experience working with individuals & families in crisis, or any combination of education, experience, and training which provides the desired knowledge, skills, and abilities.
• Must have a valid driver’s license.
• Excellent communication, presentation, and interpersonal skills.
• Computer literacy including MS Office products: Word, Excel, Outlook, Power Point.
• Exceptional time-management, planning, and administrative skills.
• Demonstrate high level of diplomacy, sound judgment, and discretion when dealing with clients and other department staff.
• High degree of energy, self-motivation, and flexibility with schedule.
• Strong work ethic with a professional, positive attitude.
• Demonstrated commitment to achieving the organization's goals and objectives.
• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use computer to enter data; use telephone to converse with customers and employees.
• The employee is regularly required to: perform repetitive wrist, hand and/or finger movement, feel the attributes of objects, grasp, push, and reach with arms or hands.
• Must be able to occasionally move objects of 50 lbs.

AT WILL

All employment at YCC is considered “at will”; meaning employment is subject to termination at any time, for any reason, with or without cause or notice. At the same time employees may terminate their employment at any time for any reason.

Apply by sending a resume to employment@yccogden.org