Bilingual Support Specialist

POSITION SUMMARY

Responsible for coordination of emergency financial assistance to eligible participants. The Bilingual Support Specialist completes screenings of individuals requesting assistance to determine eligibility and works with the finance department to ensure the appropriate payments are made. They also provide case management to assist individuals with finding alternative resources in the community if they do not meet eligibility criteria. The Bilingual Support Specialist also assists with screening counseling clients for Medicaid eligibility and eligibility for other grant-based programs. They work closely with the Director of Professional Services and/or Clinical Supervisor regarding screening process and scheduling intake appointments.

ESSENTIAL RESPONSIBILITIES

• Fields phone calls and emails from individuals requesting assistance and determines eligibility based on various criteria and in line with agency policies and procedures
• Obtains all required documentation to provide financial assistance to eligible applicants
• Maintains records of all applicants and recipients of financial assistance
• Works in collaboration with the finance department to ensure timely provision of financial assistance
• Maintains database of assistance provided on an ongoing basis and provides regular updates, as requested
• Provides referrals for basic needs and social services within the agency and in the community
• Assists agency leadership in ongoing process improvement to ensure program is operating efficiently
• Assists with development and implementation of new online system for applications through providing feedback to leadership
• Fields initial calls from potential clients seeking counseling services and completes screening for eligibility via phone by checking in the Medicaid portal and asking screening questions
• Communicates with clinical team regarding program eligibility and scheduling

WORK HOURS, SCHEDULE & FLEXIBILITY

This position primarily works traditional office hours to meet the needs of the agency. Some evening or weekend hours may be required to support the agency.

COMMUNICATION AND INTERFACE

• Engage in respectful and ongoing communication and problem solving with others
• Successfully engage, coordinate and motivate agency staff to achieve program or project goals
• Ability to face adversity and help to de-escalate individuals who become upset regarding ineligibility for assistance or other matters
• Utilize strong analytical skills with the ability to recognize and understand complex issues while being able to circumvent and resolve those issues professionally; demonstrates flexibility and adaption when complex issue arise
• Build relationships and collaborate with community partners and resources
• Demonstrate cultural competency by communicating and working effectively with those from diverse backgrounds and creating and sustaining an environment in which people from diverse backgrounds and perspectives can succeed

PROBLEM SOLVING AND JUDGEMENT

• Follow established procedures while being creative and taking initiative
• Take all practical steps to ensure a work environment that is safe, friendly, helpful and free from harassment or bullying
• Is able to meet deadlines and complete tasks in a timely manner
• Demonstrates commitment to accountability, outcomes measurement, process improvement, and a results-oriented culture
• Demonstrates ability to work independently along with willingness to seek help when needed

SUPERVISION

• This position does not provide direct supervision to any employees
  
  

Benefits / Why Work With Us: Be part of a dynamic agency and a highly professional staff. JFS serves all Utahans. We are a proactive non-profit organization experiencing significant growth. Our staff is small, and does a great deal of work in the community. Being a team player is a necessity for this and all positions at JFS.

JFS offers 75% coverage of medical insurance. Dental, vision, long-term disability, and life insurance are available. 403b (non-profit retirement plan) automatic contribution, with agency match up to a certain percentage for anything you contribute, with vesting after 2 years. We offer a generous paid time off package, which includes sick, vacation, and paid holidays (including up to 8 Jewish holidays- dates vary based on Lunar calendar).

Qualifications
- Bilingual proficiency in English and Spanish
- Strong customer service and client support skills
- Ability to analyze processes and implement improvements
- Proficient in Microsoft Office and data entry
- Multilingual communication skills and phone etiquette