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Clinical Services Coordinator

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Clinical Services Coordinator

Admin/Operations Customer Service Human Services Outreach and Community Engagement Program/Project Management

The Clinical Services Coordinator is responsible for responding to all client referrals and ensuring intake, and engagement in services take place. They will identify programmatic needs and maintain their own caseload of individuals receiving direct services.

Job Responsibilities:


Coordination: Monitor incoming referrals and make initial outreach to schedule intake appointments. Collect basic demographic and contact information for all referrals. Follow up on service engagement after intake is completed. Review intakes for completion and quality of information with appropriate follow up. Enter RHOS notes. Communicate with Clinical Director on cases that need follow up. Manage intake caseloads for staff.


Direct Client Services: Depending on experience and licensure, provide either individual and group mental health services or case management services. Provide screening and intake for new clients. Complete all required internal and external documentation. Participate in clinical supervision, case consultations, program reviews and informal consultations as needed. Know and understand eligibility requirements and documentation for torture survivor and asylum programs. Provide crisis support when Clinical Director is not available.


Program Development: Use data to identify trends in client subsets to develop responsive programming.


Internal and External collaboration: Communicate and Collaborate with THRIVE staff and volunteers on program design and development. When appropriate, advise leadership on project and partnership needs. Collaborate with existing partners. Respond to inquiries from the community about THRIVE services. Monthly coordination meeting


Other Duties: Participate in other department and organization-wide activities, meetings and trainings. Complete administrative responsibilities. Perform other duties as assigned.


Required education, experience, certificates, licenses or registrations

  • Bachelor’s degree in social work or related field of study or equivalent work experience 
  • 3 years of experience providing direct services to cultural and linguistically diverse clients with demonstrated administrative skills

Preferred education, experience, certificates, licenses or registrations

  •  Master’s degree in social work or related field of study
  • CSW licensure, or equivalent
  • 5 years of experience direct services to cultural and linguistically diverse clients

Competencies (Knowledge, Skills and Abilities):

  • Fluency in another language is preferred (Spanish, Arabic, Swahili, etc.)
  • Ability to work well with an interpreter
  • Experience, comfort, and sensitivity working in multi-cultural environment is required
  • Demonstrated understanding of the US immigration system, including asylum process
  • Excellent written, verbal and interpersonal communications skills
  • Ability to maintain confidentiality, recognize appropriate boundaries and cope with emotionally stressful situations
  • Ability to work as a part of an interdisciplinary team and multi-cultural team
  • Ability to work independently and effectively manage multiple priorities and one's own schedule
  • Flexibility to adapt to changing program requirements and political climate
  • Ability to work in a dynamic context and respond to various needs
  • Proficient in Microsoft Office suite (Outlook, Word and Excel)
  • Demonstrated interest in issues of immigrant communities, political torture, severe war trauma, social justice, and human rights issues
  • Must pass background check

Supervisory Responsibilities: No supervisory responsibilities

Work Environment: 

  • Services are provided on-site at THRIVE offices
  • Time spent on the computer is approximately 75%

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit (at a desk for extended periods of time), stand, and walk. This position requires the ability to occasionally lift office products and supplies, of up to 10 pounds.


Travel: A valid driver’s license and insurance is required, and you may need to transport clients occasionally

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee from time to time as necessitated by organization needs

About THRIVE Center for Survivors of Torture: The mission of THRIVE Center for Survivors of Torture (THRIVE, formally Utah Health and Human Rights) is to promote the health and well-being of the world’s torture survivors. At the core of torture, the trust between two human beings is destroyed. Our services focus on restoring trust and helping a survivor rebuild emotional, physical, social, and spiritual bonds. Our work also aims to prevent the effects of intergenerational trauma.

THRIVE was founded in 2003 in response to the unmet needs of torture survivors in our community. Today, THRIVE is the only organization in Utah that specializes in serving torture survivors. To date we have served over 4,500 individuals.

Our trauma-informed services include: individual, couple, & family psychotherapy • group therapy, support, & education • intensive case management • medical assessment, advocacy, & referral • psychiatric care •pharmacological education • legal referral for asylum seekers • massage therapy •preventative & wellness care • comprehensive assessment & evaluation • specialized training and consultation for professionals who encounter torture survivors in their practice.

We are looking for candidates who are passionate about human rights, mission-driven, self-motivated, committed to professional growth and learning and are excited about providing holistic services to refugees and asylum seekers.

Position Details: 

Full time, 40 hours per week, on-site

Competitive pay and benefits, range reflective of a variety of backgrounds and licensures that the job description may be adapted to suit

To apply, please submit letter of interest and resume to

Additional Info

Job Type : Full-time

Education Level : High School/GED, Associate Degree, Bachelors Degree, Masters

Experience Level : Mid Level

Organization Mission : The mission of THRIVE Center for Survivors of Torture (formerly UHHR) is to promote the health and well-being of the world's torture survivors.

DEI/Nondiscrimination Statement : THRIVE prides itself on creating and maintaining a culture of equity, diversity, and inclusion for our clients and our staff. We are advocates for human rights, healing, and opportunity for all, especially those who have and continue to experience systemic discrimination.

Job Location : Murray, UT

Work Model : On-site

Closing Date : 7/31/2024

Compensation Type : Hourly

Job Status : Nonexempt

Benefits Offered : Health Insurance, Vision Insurance, Dental Insurance, Life Insurance, Retirement Plan, Paid Holidays, Paid Time Off, Paid Sick Time, Performance Bonus

Pay Range : $26.44/hr-$31.25/hr

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