Donor Database & Operations Specialist

Location: Provo, UT

Position Type: Full-time | In-office

Compensation: $18 – $20 per hour

Start Date: January 6, 2025

Organization Summary

United Way of Utah County has served children and families for over 60 years. While working at United Way, your talents will support something bigger–helping your neighbors get back on their feet after a challenging year. Together, we can support childhood education, mental health, and the financial stability of families. 

Summary of Position

The Donor Database & Operations Specialist is a vital member of the Resource Development (fundraising) and Finance team. The specialist oversees and ensures the integrity of United Way’s donor database, including data analysis and reporting; drives the successful execution of gift processing and donor stewardship tasks; and provides department support through a combination of administrative and special projects. This position reports to the Senior Director of Resource Development, works closely with the Finance Manager, and consults with the Senior Advisor of Resource Development. 

This person will need to be a quick learner, detail-oriented, have strong analytical and communication skills, and have an interest in supporting the mission of United Way. 

Job Responsibilities:

Data Management & Gift Processing

Accurately process donor pledges, payments, and designations in a timely manner to ensure data integrity.

Oversee and maintain the organization’s Salesforce CRM platform, ensuring system updates, data accuracy, and functionality.

Train and support staff in using Salesforce CRM, fostering a culture of data fluency within the organization.

Lead donation site setup and management for community giving, employee giving campaigns, and special events.

Generate timely and accurate reports, dashboards, and data analysis to support donation tracking, campaign performance, and internal decision-making.

Manage daily bank deposits, ensuring accurate and timely financial processing and reconciliation.

Support donor stewardship by managing the acknowledgment process, including the generation of tax receipts and thank-you letters in collaboration with the Manager of Individual Philanthropy.

Administrative & Operational Support

Contribute to process improvements, identifying opportunities to enhance operational efficiency and donor experience.

Participate in team meetings and collaborate with staff and volunteers to advance United Way’s fundraising goals and community initiatives.

Provide administrative support for special projects, campaigns, and community engagement activities.

Assist with communication with contributors, agencies, and company representatives regarding pledges, payments, and designations

Take on additional data management, operational, or internal support tasks as assigned to support United Way’s mission and goals.

Assist with company and individual donor relationships and engagement activities

Qualifications:

Ability to read, prepare, and interpret documents, reports, and correspondence, calculate figures and amounts

Clear understanding of the critical importance of confidentiality and privacy when working with financial and personal information

Proficient personal computer skills including e-mail, excel spreadsheet manipulation, word processing, importing and exporting data, etc.

Strong data entry skills and attentiveness to detail

Project management skills and the ability to manage multiple projects at the same time

Previous experience in data management and Customer Relationship Management software, specifically Salesforce, preferred

Willingness to embrace new software and processes as needed and lead the team in understanding and adapting to these systems

Demonstrated ability to establish and maintain effective working relationships with all levels of United Way staff as well as diverse volunteers, donors, community partners, vendors, and other constituents 

Must have a valid driver’s license, reliable transportation, and willingness to travel throughout Utah County.

Position Type/Expected Hours of Work

This is a full-time, hourly position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position may require longer hours, including early morning meetings, evening events, and weekend work during peak fundraising times. Occasional travel within Utah may be required. 

Compensation/Benefits

$18 to $20/hour, depending on experience. 

Benefits include medical and dental insurance, health savings account/flex spending account, paid holidays, sick leave, vacation days, a 401(k), life insurance, and disability insurance.

The organization may pay for Salesforce Administrator Certification.

Position open until filled. To apply, please send a cover letter and resume to jackh@unitedwayuc.org