Shelter Manager

TITLE: Shelter Manager

LOCATION: Tooele County Site

SUPERVISOR: Shelter Director

CATEGORY: Full-Time

FLSA Status: Non-exempt

PAY: Starting $21/hour

Schedule: Flexibility in shifts worked is required as Shelter Services operate 24 hours a day, 365 days a year. Participation in on-call rotation is required.

GENERAL PURPOSE

This Shelter Manager position supports the operational efforts of South Valley Services- Pathways Shelter program to ensure refuge and support to victims of domestic/sexual violence. The Shelter Manager is a member of the leadership team, who works closely with the Shelter Director, responsible for evaluating and implementing comprehensive programs that are mission-focused and client-centered. This position is also responsible for mentoring and training Resident Advocates, ensuring Shelter services are trauma-informed and all practices are in line with a survivor empowerment model.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide oversight and program supervision to ensure that DHHS licensing requirements and established policies and procedures are followed, and all clients are served in a professional and respectful manner.
• Participate in program on-call responsibilities and be available to staff for assistance in handling problem situations.
• Schedule staff to ensure adequate Shelter coverage, in coordination with the Lead Resident Advocate.
• Conduct weekly Shelter meeting.
• Participate in weekly Case Managers’ meetings.
• Assist with required funding and licensing reports.
• Responsible for the safe operation and maintenance of the Shelter facility, with assistance from the Facilities Advocate, and will report any needed repairs or maintenance to the Shelter Director.
• Assist with community outreach, meetings, and other events as needed.
• Work collaboratively with community partners, including housing programs, homeless shelters, other domestic violence programs, police departments, and other agencies that provide resources that help support survivor needs.
• Provide Shelter shift coverage when necessary.
• Assist with hiring and supervising Resident Advocates, including scheduling/facilitating regular feedback meetings.
• Oversee training for Resident Advocates to ensure best practice and procedures being utilized and ensure all RA’s meet licensing requirements, in coordination with the Lead Resident Advocate.
• Review staff documentation and data entry for quality assurance, in coordination with the Shelter Services Coordinator.
• Work in partnership with the Shelter Director to set data-informed goals and monitor progress toward goal achievement.
• Review client files for accuracy and completion, including intake signatures, exit documents, and all other required documentation.

OTHER DUTIES & RESPONSIBILITES

• Maintain appropriate professional boundaries with residents and staff.
• Complete miscellaneous duties to comply with sanitation, safety, health, and licensing regulations.

QUALIFICATIONS & SKILLS

• Minimum of two years of work-related experience in a domestic violence shelter and/or victim service.
• Ability to lead others, including but not limited to ability to motivate, delegate responsibility, and train/coach others.
• Ability to communicate clearly and concisely verbally and in writing in English.
• Computer skills, knowledge of community resources, and good crisis intervention/de-escalation skills.
• Pass and maintain a cleared Direct Access Clearance System background check.
• Obtain First Aid and CPR certification within 30 days of hire and recertify every two years.

PREFERRED QUALIFICATIONS

• Bachelor's degree in behavioral science
• Knowledge of Domestic Violence and Sexual Assault laws, U-Visa process and other immigration matters, Protective Orders and Stalking Injunctions
• Completion of 40 Hour Core Advocacy Training (or will complete within first six months of employment)
• Bilingual English/Spanish

Please note this job description is not designed to contain a comprehensive listing of duties, responsibilities, or activities required for this job. Duties, responsibilities, or activities may change at any time with or without notice.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation may be provided to enable employees with disabilities to perform the essential functions of the job, without undue hardship to the employer. Contact SVS Human Resources for assistance.

Apply:

Please visit our website at https://svsutah.org/get-involved/employment-opportunities/item/209-shelter-manager-pathways to apply! Questions can be emailed to wendys@svsutah.org.