Welcome Baby Program Coordinator

Title: Welcome Baby Program Coordinator

Reports to: Welcome Baby Program Director

Position Type: Full-Time, Hourly, Non-exempt

Goal and Summary of Work: The Welcome Baby (WB) Program Coordinator works closely with the WB Director to perform and oversee key administrative projects and duties involved in managing the overall program and supporting the Home Visitor volunteers, families, and AmeriCorps Members within the program. This position will be the primary point of contact for family recruitment and play a major support role for the WB program overall. 

Overview of the Welcome Baby Program:

Welcome Baby is a free in-home visitation program designed to support parents with children aged newborn to 36 months fostering a healthy, happy, and secure environment. The program provides families with personalized developmental milestone education tailored to each child aged newborn to 36 months, engaging learning kit activities focused on building a strong attachment while supporting key developmental milestones, positive parenting techniques to encourage emotional and social development, and baby supplies such as diapers and wipes (when available). This program promotes resilience by helping families navigate challenges and celebrate strengths to build confidence and reinforce positive behaviors.

Key Responsibilities:

Family & Home Visitor Engagement and Retention:

-Coordinate with Welcome Baby team members to ensure that home visitors and families have the best possible experience through family and home visitor engagement activities.

Communication with Families:

-Create and distribute monthly family sheets via mail merge, facilitating clear and personalized communication with participating families

-Ensure clear communication and timely support to families and home visitor volunteers; including management of the Welcome Baby email inbox 

Operational Program Management and Documentation:  

-Oversee, track, and manage incoming program data for multiple counties; including new family registrations, home visitor visit and attendance data, ongoing surveys and assessments.

-Ensure compliance, accuracy and program requirements are met through management and tracking of home visitor onboarding documents, background checks and rapback monitoring, AmeriCorps member timesheets, and UServe quarterly reports.

-Assist with process map and process creation and updates to support program growth and sustainability, continually updating workflows to streamline operations, improve efficiency, and ensure alignment with program objectives

Supply & Donation Management: 

-Oversee donation and commodities management for the Welcome Baby room, including coordinating supply levels and distribution.

-Lead learning kit management efforts by ordering supplies and organizing episodic volunteers for kit creation

Volunteer & AmeriCorps Member Support:  

-Work in coordination with intra and inter-departmental team members to manage volunteer and AmeriCorps member position listings, proactively assisting with recruitment efforts for home visitors and AmeriCorps members. 

Community Outreach & Engagement

-Collaborate with the marketing team to develop and post engaging content on social media

-Provide logistical and operational support for community outreach events, as needed

Position Competencies:

-Data Management & Analysis: Experience with tracking, managing, and analyzing program data using tools like Excel, databases (e.g., CODA), and data entry systems. 

-Team Player: works well with others to achieve a shared goal, while also contributing to the team's success.

-Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.

-Tech Proficiency: Comfort using digital tools such as DocuSign, Remind, email platforms, and social media management tools. Experience with automation and mail merge in Microsoft Office or Google Suite is valuable.

-Written and Verbal Communication: Strong ability to communicate effectively with diverse stakeholders (families, volunteers, team members) through emails, reports, and presentations.

-Relationship Building: Ability to engage, motivate, and maintain positive relationships with families, volunteers, and community members

-Detail-Oriented: Ensuring accuracy in documentation, compliance with policies and quality assurance in program execution

-Process Improvement: Analytical skills to identify inefficiencies and recommend updates to process mapping and operations, ensuring smoother workflows

-Volunteer Coordination: Proven ability to manage and support volunteers through recruitment, onboarding, and ongoing engagement activities

-Empathy & Patience: Understanding and accommodating the needs of diverse families, home visitors, and volunteers, particularly in a supportive community-based role

-Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment

-Adaptability to Change: Willingness to adapt to new processes, technologies, and program requirements, and help others adjust as well

Position Requirements:

-Minimum 2 years administrative/office assistant work

-Minimum 2 years project management experience

-Excellent organizational skills (including task and time management)

-Associate’s degree or 2-3 years of related work experience required, Bachelor's degree preferred in child development, human services, social work, or related field 

-High standards of professional ethics and conduct

-Submit and pass a full background check as required for program compliance (process to be completed before onboarding with UWNU)

Preferred Qualifications:

-Familiarity with systems like AmeriCorps reporting, IPT, or volunteer management software for handling registrations, timesheets, and compliance

-Experience in creating engaging social media content and collaborating with marketing teams to enhance program visibility

-Bicultural/bilingual English/Spanish 

-Master’s degree in related field and/or 3-5 years working in child development, human services, social work, or related field 

-Experience with Results Based Accountability or other data evaluation strategy

Compensation:

Wage: $19-$22 per hour, based on experience and qualifications

Benefits: A comprehensive benefits plan includes vacation, sick, holidays, health, dental, vision, disability, life, and a 403(b) match of up to 10% of your salary after 1 year of employment. 

Location: Ogden, UT (some hybrid/remote work options may be available) 

Hours: Full-time, non-exempt. United Way hours of operation are Monday-Friday, 8:00am to 5:00pm. United Way strives for employees to have great work-life balance and allows for occasional remote work assuming it does not interfere with productivity, results, and/or quality of relationships with partners. Work hours are subject to change based on United Way and/or events and activities happening in the community. 

How to Apply: Please send cover letter AND resume to Jill Browning at jbrowning@uwnu.org. Applications will NOT be considered without providing BOTH a cover letter AND resume.