Bilingual Case Manager

JOB TITLE: Bilingual Case Manager 

REPORTS TO: Client Services Manager 

HOURS: Full-time (40 hours weekly) 

BENEFITS: 401k 3% Match, Accrued PTO, Paid Holidays, Premium Pay, Insurance (Medical/HSA, EAP COBRA Qualified, Life, Vision, Dental, Voluntary Life, Voluntary Short-Term Disability) 

DESCRIPTION: The Bilingual Case Manager is responsible for meeting in person or over the phone with clients who are in crisis at the safe shelter location, in the community, and at the outreach office.  Duties will include critical needs meeting, needs assessment, action planning with client toward self-sufficiency, safety planning, provide referrals to community resources, and advocate for client needs. This position will be dedicated to offering Case Management services to the Spanish speaking population, but if there is a need, they will also serve English speaking clients.   Case Manager must be self-motivated, punctual, exhibit an encouraging and positive attitude, effective use of time, good organizational skills (including the ability to juggle projects and time commitments), can prioritize crucial job-related tasks; can adjust to changes in normal routine and open to requests from clients, co-staff, or administration; cooperate with staff, work well with others, provide assistance when needed, can be relied upon by co-workers/management to follow through, volunteers for assignments to enhance the organization, and is respected by his/her peers, subordinates, superiors and/or clients.  A case manager is also expected to stay current with best practices for providing victim advocacy, which includes a minimum of 80 hours required victim advocacy training and 16 hours annually of ongoing training.   A case manager is always aware of personal boundaries and does not let their own personal story become a part of the victim’s story. The advocate does not give advice, tell the client what to do, or share personal opinions. The advocate’s role is one of support and encouragement. 

RESPONSIBILITIES: ● DOVE Center Bilingual Case Manager will assist shelter and outreach clients to complete an intake or initial appointment, including but not limited to critical needs assessment, SPDAT assessment, action plan, safety plan, sobriety plan,  and risk of danger assessment for Spanish and English-speaking clients. ● Bilingual Case Manager will provide clients with resources and referrals to community partners; provide education to empower survivors to thrive in the healing process; and link underserved victims to supportive and culturally competent resources specific to client needs for Spanish and English-speaking clients Draft 6/17/2025 ● Bilingual Case Manager will work in the community with clients in doing home visits, meet with clients in the community and provide low-barrier access to services for Spanish and English-speaking clients ● Bilingual Case Manager engage in ongoing case staffing and supervision with the program manager ● Bilingual Case Manager will document all client interactions within 24 hours of meeting with the client ● Backup support for SAT (Spanish Advocacy Team) by providing transportation for clients, support groups. Provide on-call SAT coverage ● Provide supportive advocacy as needed, which may include mobile advocacy, court advocacy, medical/hospital advocacy coverage, co-facilitating groups, and follow-up advocacy.  Provide phone/walk in coverage at the Outreach office as assigned.   ● Other duties and responsibilities as assigned within department for covering other service areas 

QUALIFICATIONS: ● Preferred Bachelor’s degree in Social Work or other Behavioral Science field and two years of experience in human services; or an associate degree in human services or a related field and three years of experience in human services; or Five years of experience in human services ● Preferred two years of experience working with domestic violence and/or sexual assault survivors ● Personal qualities of integrity and a commitment to and passion for DOVE’s mission ● Ability to work independently and as part of a team   ● Excellent written and verbal communication skills   ● Ability to work well with diverse populations   ● Ability to pass a background check ● Valid Driver License, current auto insurance, reliable transportation   ● Ability to work with Microsoft Word, Excel, PowerPoint, and electronic database ● Ability to speak, write and translate the Spanish Language