Bilingual Case Manager- P/T

We are seeking to hire a bilingual, energetic, self-starter to become part of our dynamic team. The position is hybrid, part-time and with variable work hours; some evenings required. On average, the Case Manager will work approximately 15-20 hours each week.  https://mountainmediationcenter.org/

Duties

• Manage case intake and management processes, including:

  • Respond to phone and website inquiries about services 

  • Conduct intake interviews with potential clients

  • Screen cases to ensure suitability for consultation or mediation

  • Screen cases to determine eligibility for state homeless prevention program

  • Add clients to state database, when appropriate

  • Determine fees, if any, for each party, based on MM fee policy 

  • Assign mediators to cases

  • Schedule mediations

  • Reserve mediation room- in person or Zoom, as applicable

  • Reserve interpreter, if necessary

  • Send required documents to mediation participants

  • Maintain case management database

  • Send closing letters

  • Track programming data and run reports

  • Perform other tasks as assigned
    
    

• Build and maintain a collaborative relationship with MMC staff members
• Assist with miscellaneous tasks as needed
  
  
• Qualifications

  • Ability to communicate in a courteous and professional manner in both English and Spanish (required)

  • Ability and willingness to complete training required to obtain access to state database

  • Ability to work independently and within MMC policies, including maintaining confidentiality