TO APPLY: Email resume and cover letter to valdirene@womenofworld.org. Applications may be submitted until the position is filled.

Women of the Word’s mission is to empower women from all nations to achieve independence, economic success, and a voice in the community. We do this through three programs: Customized Service, Community Development, and Economic Empowerment. Case management is the foundation of the Customized Service program but is also the primary vehicle driving all of WoW’s programs.

Case Managers connect clients to employment, health, and social service resources in the community with the goal of supporting clients to become more self-sufficient and self-reliant. Our Case Managers gain valuable experience connecting clients with a variety of resources, including those related to health care, childcare, housing, utility assistance, language and vocational training, family wellness training, emergency financial assistance, and transportation and interpreter/translation assistance. Case managers help clients access and utilize services in culturally and linguistically appropriate manners.

Customized advocacy builds women-to-women networks that empower English education, economic development, and/or human rights for Utah’s refugee women and their families. Women-to-women networks offer a safe place to build friendships supported by conservative cultures upset by post-traumatic stress disorders (PTSD) while empowering important gender-based, socio-economic skills that are largely under-realized by refugee women.

Responsibilities

Client Support & Case Management:

• Provide direct case management services to refugees, immigrants, asylees, and other displaced individuals.
• Conduct new client intakes, needs assessments, and service planning.
• Assist clients in accessing housing, medical care, education, employment opportunities, and government services.
• Facilitate inter-agency referrals and coordinate support with partner organizations.

Community & Resource Coordination:

• Collaborate with government agencies, nonprofit organizations, and community groups to secure essential resources for clients.
• Develop and maintain relationships with service providers to enhance client support.
• Stay informed about available local and national resources for displaced communities.

Case Documentation & Confidentiality:

• Maintain detailed, accurate, and up-to-date case files and documentation.
• Ensure strict confidentiality of all client information in accordance with organizational policies and legal requirements.

Client Advocacy & Empowerment:

• Encourage self-sufficiency by equipping clients with tools to navigate systems independently.
• Provide culturally responsive support, recognizing and respecting diverse backgrounds and experiences.
• Advocate for client needs in public, private, and nonprofit sectors.

Program Reporting & Organizational Representation:

• Track and report program outcomes to ensure goals and targets are met.
• Represent WoW at community meetings, outreach events, and professional networks.

Skills & Experience

Able to pass a criminal background check

Able to maintain professionalism in highly sensitive or emotional situations  and stay focused on the client’s needs and goals

Must be flexible, creative and capable of working independently, with proven experience in achieving goals

Proficiency in Google and Microsoft Suite

Ability to learn to use the Salesforce database; previous experience preferred

Experience working with women, people in poverty and ESL speakers preferred

Fluency in Spanish, French, Arabic, or another of our clients’ languages is preferred

Must be at least 18 years of age

Must carry automobile insurance and have a clean driving record. Must have own reliable transportation.

Must be willing to meet clients in their homes or where the needs exist: government offices, offices of employment, etc.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned any time with or without notice. Nothing in this job description alters an employee’s at-will status and is meant only as a guide and not a contract of employment.