Case Manager

Job Responsibilities:

50%

Direct Client Services:

• Meet one-on-one with clients on a regular basis to develop an individualized case management plan.
• Provide clients with referrals to services in the community, ensuring that the referral is completed and client is connected.
• Coordinate appointments for clients for services that are related to their therapeutic treatment. Work collaboratively with clients on goals that move the client toward self-sufficiency.
• Provide interpretation for services, and for related services outside the office when other interpreters are not available.
• Provide transportation for clients as needed.

40%

Indirect Client Services:

• Know and understand eligibility requirements and documentation for torture survivor and asylum programs.
• Keep updated and detailed client files on each client in caseload and clear and concise case notes.
• Collaborate with community partners, including case workers at refugee/immigrant serving agencies, to coordinate services for clients and avoid duplication.
• Attend outreach events and present on agency services as needed.

10%

Agency Responsibilities:

• Participate in other department and organization-wide activities, meetings and trainings.
• Complete administrative responsibilities.
• Perform other duties as assigned
• Maintain licensure/credentials as needed, including required CEU’s
• Attend trainings relevant to job function, as supported by the budget and supervisor

Qualifications:

Required education, experience, certificates, licenses or registrations

• Two or more years of experience providing direct services to culturally and linguistically diverse clients
• Fluency in Arabic, Spanish, or another language spoken by THRIVE clients.
• Ability to interpret for clients in a culturally sensitive manner.
• Valid driver's license and current automobile insurance.
• Must pass and maintain background check

Preferred education, experience, certificates, licenses or registrations

• A four-year college degree preferred or equivalent professional work experience.
• Active membership or participation in local immigrant communities.

Competencies (Knowledge, Skills and Abilities)

• Experience, comfort, and sensitivity working in a multi-cultural environment is required.
• Demonstrated understanding of the US immigration system, including asylum process
• Excellent written, verbal and interpersonal communications skills
• Ability to maintain confidentiality, recognize appropriate boundaries and cope with emotionally stressful situations
• Ability to work as a part of an interdisciplinary team and multi-cultural team

• Ability to work independently and effectively manage multiple priorities and one's own schedule

• Flexibility to adapt to changing program requirements and political climate

• Ability to work in a dynamic context and respond to various needs

• Working knowledge of Microsoft Office suite (Outlook, Word and Excel) and Google Apps
• Demonstrated interest in issues of immigrant communities, political torture, severe war trauma, social justice, and human rights issues

Benefits:

Part-time Benefits include: 

• 401k with a 3% match, eligible from the start date.
• Flexible work schedule.
• Paid lunchtime, holidays, vacation, sick leave, and self-care time.
• Generous training and professional development opportunities.
• A trauma-responsive culture that prioritizes self-care, professional development, and a client-centered approach to healing.

Supervisory Responsibilities: No supervisory responsibilities; however, may oversee volunteers and/or interns.

Work Environment: 

• Services are provided on-site at THRIVE offices.
• Time spent on the computer is approximately 50%

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit (at a desk for extended periods of time), stand, and walk. This position requires the ability to occasionally lift office products and supplies, of up to 10 pounds.

Travel: A valid driver’s license and current automobile insurance are required. You may need to transport clients occasionally.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee from time to time as necessitated by organization needs.