Client Care Coordinator

The Client Care Coordinator plays a pivotal role at The INN Between (especially during our expansion!), overseeing the delivery of high-quality, integrated social services for residents. This position focuses on coordinating medical and social care, and ensuring a seamless intake and case management process. The role also emphasizes collaborative partnerships, rigorous documentation, crisis management, and continuous quality improvement to meet the evolving needs of residents.

RESPONSIBILITIES

• Care Coordination: Coordinate intakes for new residents, ensuring thorough assessments and the development of individualized case and goal plans. Oversee the implementation of these plans, ensuring they reflect a strengths-based approach, incorporate Housing First principles in supporting residents with housing applications, and address both social and medical needs through medical case management. Work collaboratively with the Administrator to manage referrals and admissions, ensuring smooth transitions into the program. Provide oversight for room checks, ensuring rooms are clean and organized. Oversee resident transportation. Facilitate housing assessments (SPDATs).
• Collaboration and Integrated Care: Coordinate closely with internal medical staff, mental health professionals, substance use counselors, and external service providers to ensure residents receive holistic, integrated care. Participate in interdisciplinary team meetings to review client progress and adjust care plans as needed.
• Documentation and Reporting: Maintain complete, timely, and accurate records in The INN Between’s systems (UHMIS, EMR), including client notes, care plans, progress updates, and required reports. Ensure all documentation complies with regulatory, funding, and program requirements. Work toward achieving HMIS Security Officer certification to strengthen data security and compliance within the organization.
• Crisis Management: Provide leadership and guidance in responding to behavioral emergencies, ensuring resident and staff safety. Offer on-call support for night and weekend staff, providing expert advice and intervention when urgent issues arise.
• Quality Improvement: Actively participate in program evaluations and quality improvement initiatives. Identify areas for service enhancement and assist in the design and implementation of improvements to increase program effectiveness and resident outcomes.
• Compliance: Ensure adherence to all relevant regulations, policies, and procedures governing social service provision and confidentiality.
  
  

REQUIREMENTS/QUALIFICATIONS

• Ability to operate within our core values of respect, kindness, honesty, compassion, and dignity.   
• Experience working with at-risk and/or homeless populations with compassion for the homeless
• BSW, LCSW or equivalent, a plus
• First Aid/CPR certification or willingness to obtain
• Ability to learn and utilize software programs in use by The INN Between
• Ability to prioritize multiple tasks; flexibility to respond to changes in a fast-paced environment
• Ability to drive company vehicle; possess a current driver’s license and have a good driving record
• Ability to work occasional evenings, weekends, and be on-call for behavior issues
• Knowledge of Electronic Medical Record Management Systems, a plus
• Ability to pass State background check
• Recognizes time as a valuable resource and responds promptly to the needs of clients and co-workers.
• Consistently performs work assignments in a time-efficient manner. Adheres to deadlines
  
  

PHYSICAL REQUIREMENTS

• Carrying and lifting, in case of facility emergency
• Hearing/listening
  
  

COMMUNICATION REQUIREMENTS

• Actively and professionally communicate with all parties in the workplace and community partners
• Willing to accept constructive feedback in a spirit of learning and growth
• Actively listening for understanding before responding, thus reducing conflict and misunderstanding
• Actively contribute to a healthy workplace environment demonstrating concern, compassion, empathy, mutual respect, trustworthiness, and integrity for all human encounters
• Conflict resolution skills, committed to maintain a highly engaging, healthy, and thriving workplace culture
• Absolutely no gossip in any form
  
  

HEALTH REQUIREMENTS

• Health Evaluation performed by Director of Nursing, including TB test immunization review.
• Must be current on flu and COVID-19 (including booster).
  
  

BENEFITS - WHY WORK WITH US?

• The opportunity to be an integral part of a unique, one-of-a-kind organization that ensure people who lack housing have a safe place to experience the end of life or recuperate from illness.
• 410k Plan with 4% employer match
  
  

Employment at The INN Between is on an at-will basis, which means that your employment may be terminated by you or by The INN Between at any time, for any reason or for no reason, with or without notice, and without any procedure or formality. The at-will nature of your employment is not affected by any of the guidelines of this Job Description and cannot be modified by any oral promise from any supervisor or by any other writing unless duly executed by the employee and the Executive Director. The INN Between reserves the right to change, replace, withdraw, or deviate from any of the guidelines contained in this Job Description without prior notice. 

The INN Between is an equal opportunity employer. All qualified applicants are considered for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.