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Concert Donor Relations Representative

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Concert Donor Relations Representative

Arts and Culture Customer Service

Red Butte Garden is seeking candidates to assist with the Concert Donor Club program for the 2025 Outdoor Concert Series.  Reporting to the Associate Director of Advancement, Concert Donor Relations Representatives are responsible for providing excellent guest service at Red Butte Garden outdoor summer concert series in our premium Donor area.
Primary responsibilities will include but aren’t limited to; greeting and directing guests, scanning tickets and wristbanding donors, setting up and take down before and after shows in the Donor area and reserved seats, assist guests with questions and hospitality needs, working with volunteers and assisting team members with the smooth and safe operation of the Donor area and entrance gate.  Work will be performed outdoors where temperatures will fluctuate to sometimes extreme levels with chances of precipitation and windy conditions.


Perks of working at Red Butte Garden, a department of the University of Utah:
• UTA pass while actively employed at the University of Utah.
• Discounts for campus events and the campus store, as well as campus library privileges.
• Staff receive a half-price discount on Garden classes, an employee discount in our gift shop, advance registration opportunities for kids camps and concerts, and     two free concert tickets for our Outdoor Concert series.


Qualifications:

  • Demonstrates exceptional customer service and communication abilities.  
  • Exhibits advanced analytical and assessment skills. 
  • Capable of promptly addressing Donor needs and effectively managing unforeseen situations.
  • Maintains professionalism, proper etiquette, and sound judgment in various circumstances.
  • Proficient in identifying situations requiring escalation to higher management and taking appropriate action.  


Responsibilities:

  • Assists in staffing for concerts and special events.  Evening shifts required. Must commit to 28-30 concerts per season.
  • Interacts directly with members of Concert Donor Club during concerts to assess and meet customer needs. 
  • Provides set up and take down for concerts on donor terrace and reserved seats.
  • Respond to guest complaints, questions, information requests and comments.
  • Answers questions about the organization and associated activities.
  • Greet patrons as they enter performance venue
  • Responsible for scanning tickets and ensuring all guests have a proper ticket
  • Responsible for protecting the integrity of the Donor area by ensuring all guests have a proper ticket
  • Wristbanding patrons with valid tickets
  • Get patrons through the venue gate as swiftly possible
  • Aids with patrons’ special needs, such as accommodations for ADA access
  • Respond to guest complaints, questions, information requests and comments
  • Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees
  • Complete all assigned tasks within the guidelines & deadlines set by Concert Development Officer and Supervisors
  • Follow all operating policies and procedures at all times


APPLICATION LINK:  https://utah.peopleadmin.com/postings/180565


Additional Info

Job Type : Part-time, Seasonal

Organization Mission : To connect people with plants and the beauty of living landscapes.

Nondiscrimination Statement : The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

Job Location : Salt Lake City, Utah

Work Model : On-site

Closing Date : 7/1/2025

Compensation Type : Hourly

Job Status : Nonexempt

Pay Range : $15.00-$17.00/hourly depending on experience

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