Director of Operations

Organization Overview

Since 1906 YWCA Utah has been a voice for women, a force for change, and a place for hope. Our enduring belief is that better lives for women – all women – will lead to stronger families and communities. YWCA is Utah’s most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, children’s programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited childcare and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life.

Mission: YWCA Utah is dedicated to eliminating racism, empowering women,

and promoting peace, justice, freedom, and dignity for all.

Benefits – 30 hours/week or more

In addition to being a part of an organization dedicated to race & gender equity in Utah, benefits of working at YWCA include:

· Paid Parental Leave (sixteen weeks for birthing parent, eight weeks for non-birthing parent, adoptive parent, or surrogate-intended parent, and four weeks for foster placement)

· Generous package of vacation, sick, and bereavement time available to all employees (amount accrued varies based on hours/week)

· Health and dental insurance eligibility for employees, partners, and dependents

· 15 paid holidays

· Employer retirement contribution of up to 10.5% of gross annual salary when eligible

· Professional development with internal and external training opportunities

· Free CuraLinc Employee Assistance Program which provides employee support resources including access to counseling and mental health resources

Position Summary

The Director of Operations oversees key operational areas across YWCA Utah’s multi-building residential and program campus, including Information Technology, the Business Office (including In-Kind Donations), and Food Services.

This role ensures that operational systems, infrastructure, and processes support effective service delivery, regulatory compliance, and organizational efficiency. The Director supervises operational staff, manages vendor relationships, and supports campus-wide systems including technology infrastructure, communications systems, food service compliance, and staff onboarding.

The Director collaborates closely with program and executive leadership to strengthen operational systems that support staff and the families served by YWCA Utah.

Essential Job functions

Operational Leadership & Strategy

• Develop and implement policies and procedures that strengthen compliance, efficiency, and service quality

• Ensure operational areas meet regulatory requirements (including CACFP, Health Department, financial, and technology standards)

• Identify operational inefficiencies and lead continuous improvement initiatives

• Strengthen internal controls and documentation practices

• Use data and systems thinking to improve cross-functional workflows

• Collaborate with executive leadership on strategic operational planning

Oversight of Key Operational Areas

• Supervise the Business Office Coordinator and Food Services Coordinator

• Coordinate and oversee contracted IT technicians and vendor relationships

• Conduct performance evaluations and support professional development for direct reports

• Manage departmental budgets and monitor operational expenses

Systems & Infrastructure Management

• Oversee campus technology infrastructure and operational software systems

• Manage technology asset tracking and staff system access

• Support compliant and efficient food service operations

• Lead the operations portion of campus-wide staff onboarding

• Collaborate on capital projects and infrastructure improvements

• Support emergency preparedness and campus safety coordination

Collaboration & Organizational Support

• Work closely with program leaders to ensure operational systems support service delivery

• Communicate proactively with leadership to ensure alignment before executing major initiatives

• Anticipate operational impacts of decisions across departments

• Foster collaboration between operational departments and program teams

Competencies & Essential Skills:

• Problem Solving / Systems Thinking: Ability to assess complex operational challenges and develop effective solutions using strategic and analytical thinking.

• Communication / Interpersonal Skills: Strong written and verbal communication skills with the ability to collaborate across departments and maintain positive working relationships.

• Leadership & Team Development: Ability to lead, mentor, and support staff while fostering accountability, growth, and teamwork.

• Organizational Skills: Ability to manage multiple operational priorities, maintain detailed documentation, and ensure compliance with policies and regulations.

• Judgment & Decision Making: Ability to determine when to independently research and resolve issues and when to seek guidance or strategic alignment.

• Technology & Operational Systems: Comfort working with technology systems, operational software, and vendors supporting organizational infrastructure.

• Commitment to Mission: Demonstrates commitment to YWCA Utah’s mission and actively engages in the organization’s anti-racism and equity work.

• Compliance & Ethics: Adheres to YWCA Utah policies and maintains ethical and legal standards in all work.

Ideal candidates will have the following:

1. Welcoming & inclusive approach to leadership

2. Welcoming and inclusive approach to leadership

3. Knowledge of violence against women services and gender and race equity work

4. Understanding of equity, anti-oppression, and trauma-informed philosophies

5. Experience leading and developing diverse teams

6. Strong organizational and decision-making skills

7. Experience working with compliance-driven operational areas (technology, financial systems, or food programs)

8. Ability to learn complex regulatory or technical environments quickly

Qualifications

• Experience in operations, administrative management, or similar leadership roles

• Strong organizational and project management skills

• Excellent communication and interpersonal abilities

• Ability to manage complex operational systems and cross-functional workflows

• Ability to work collaboratively with a diverse team

• Commitment to the mission and values of YWCA Utah

• If driving on business, a valid Utah driver’s license, access to an automobile, and valid auto insurance and motor vehicle record required.

• Must be able to pass Department of Health and Human Services criminal background check, meet I-9 requirements.

Preferred Qualifications

· Bilingual (Spanish and English)

· Experience working in a non-profit organization.

· Knowledge of Blackbaud, ProCare, ETO, and other relevant software systems.

Physical/Sensory Demands

Work is generally performed in a safe and comfortable office and kitchen environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use computer to enter data; use telephone to converse with customers and employees; walk and stand for long periods of time; perform repetitive wrist, hand and/or finger movement. Travel to attend conferences, training, outreach and other events occurs routinely. Rarely required to lift up to 30 lbs.

Equal Opportunity Employer

YWCA Utah is an Equal Opportunity Employer (EOE). If you need assistance or accommodation during the application process due to disability, it is available upon request. No applicant will be penalized as a result of such a request.

Visit https://ywcautah.bamboohr.com/careers/425?source=aWQ9MTg%3D to apply!