Director of Vision Services

Hope Alliance

Reports to: Executive Director

Position Summary

Hope Alliance seeks a resourceful, hands-on Vision Services leader to lead and actively manage its vision-care operations in Utah and internationally. This is a working leadership position, combining direct involvement in daily operations, staff supervision, and problem-solving with responsibility for strengthening systems, improving services, and helping shape the organization’s future.

The successful candidate will be as comfortable managing the practical details of delivering care as leading people, improving processes, building new approaches, and developing longer-range plans.

Appointment Level

Hope Alliance may appoint this position at the Manager or Director level based on the selected candidate’s experience, qualifications, and readiness for the scope of the role. Both levels carry substantial operational responsibility. Director-level appointment reflects experience leading beyond day-to-day operations, including longer-range planning, resource and capacity decisions, service development, and recommendations about priorities and growth, while remaining accountable for operations.

Major Responsibilities

1. Lead Clinic & Optical Services

Lead and actively manage Hope Alliance’s vision service delivery in Utah and internationally through permanent and mobile clinics, using both in-person care and teleoptometry. Work directly with staff to plan services, assess readiness, provide services, resolve operational problems, and improve clinic workflows.

Ensure effective optical operations, including inventory, ordering, quality assurance, dispensing, and optical follow-up. Evaluate improvements to production and dispensing approaches, turnaround time, and partnerships that could improve access, quality, and efficiency.

Ensure that the substantial logistics behind service delivery are planned and executed, including provider and volunteer participation, travel, transportation, lodging, credentials, equipment, supplies, and local arrangements. Recognize and address the distinct coordination requirements of Utah services and international expeditions.

Establish clear responsibilities, practical procedures, and reliable coordination among the people delivering services. Remain directly involved in solving problems while developing the systems and staff capacity needed to sustain effective operations and accommodate changes in service delivery.

2. Ensure Patient Access, Service & Quality

Ensure clear staff responsibility and adequate capacity for patient support from initial inquiry through receipt of services, including language assistance. Ensure patient-services staff coordinate with clinic, optical, and other staff to resolve patients’ questions and service concerns, rather than passing patients from person to person.

Ensure established clinical standards are implemented and work with Hope Alliance’s Professional Practices Committee, which provides clinical governance, guidance, and review for Vision Services.

Ensure Vision Services operations follow applicable patient privacy, confidentiality, documentation, safety, and organizational requirements.

3. Build & Manage the People and Partnerships That Deliver Care

Directly supervise Vision Services staff through work assignment, onboarding, coaching, performance reviews, and performance management. Manage workload, coverage, and coordination across functions; plan current and future staffing needs and recommend changes in roles, structure, and capacity. Hiring and significant personnel decisions remain shared with the Executive Director.

Develop and maintain provider relationships, supporting recruitment, engagement, scheduling, communication, and coverage. Build a reliable provider base and a positive participation experience, while addressing current and longer-range capacity needs in collaboration with clinical leadership.

Manage volunteer resources for clinic and optical services, including recruitment, onboarding, training, assignments, scheduling, supervision, communication, and recognition. Develop reliable volunteer capacity and encourage continued participation. Coordinate shared volunteer resources with the Associate Executive Director, who manages volunteers supporting events, fundraising, and office work.

Develop and manage domestic and international service-delivery partnerships. Establish clear expectations, responsibilities, resource commitments, and communication, and evaluate opportunities to strengthen or expand these relationships.

4. Strengthen Systems, Technology & Performance

Ensure clinical and optical equipment and technology are inventoried, maintained, and ready for deployment, and ensure staff and volunteers are trained in their effective use. Identify and evaluate equipment and technology that could improve Vision Services. Lead practical testing to validate operational suitability and coordinate clinical review through the Professional Practices Committee before deployment. Use the findings to recommend adoption, replacement, and longer-range investments.

Lead the practical implementation, evaluation, and improvement of service innovations, including teleoptometry. Work with staff, providers, partners, and technical resources to test workflows, resolve implementation problems, and determine how service models should evolve.

Ensure reliable collection and reporting of Vision Services data. Use information about performance, quality, patient experience, and outcomes to identify problems, evaluate effectiveness, and guide improvements. Develop meaningful measures that help Hope Alliance understand both how services are operating and where changes in approach or investment are warranted.

5. Plan, Resource & Grow Vision Services

Develop and manage annual operating plans, including clinic and expedition calendars, staffing and provider requirements, major activities, resource needs, and implementation priorities. Prepare and manage incremental operating budgets, monitor actual results against budget, and calculate the additional costs and staff capacity required for proposed services.

Evaluate proposed growth by determining what it would require in people, providers, equipment, logistics, partnerships, funding, and operational capacity. Lead implementation of approved new clinics, locations, and delivery approaches.

Contribute substantive recommendations about which opportunities Hope Alliance should pursue, where and how services should develop, and at what pace. Connect longer-range priorities and investment recommendations to operational experience, service results, and realistic organizational capacity.

Qualifications

Clinical licensure is not required.

Required

Substantive operational experience in optometry, ophthalmology, optical services, or another eye-care setting.

At least five years of progressively responsible operational experience, including meaningful responsibility for day-to-day service delivery.

Experience supervising staff, including work assignment, coaching, performance feedback, and accountability.

Experience improving workflows, systems, service delivery, or operational performance.

Strong organizational judgment and the ability to manage multiple priorities, solve practical problems, and follow through on commitments.

Ability to remain hands-on in daily operations while leading staff and contributing to strategic direction.

Candidates must be legally authorized to work in the United States.

Valid driver’s license and driving record that meets Hope Alliance’s vehicle insurance requirements, with ability to safely operate a Ford Transit van.

Ability to occasionally lift and handle equipment, supplies, and luggage weighing up to 50 pounds.

Preferred

Experience managing or coordinating services across multiple locations, teams, or service settings.

Experience with clinical equipment, technology implementation, or telehealth.

Experience recruiting or coordinating volunteer healthcare providers and developing community partnerships.

Experience with budgeting, operational planning, performance data, quality improvement, or service growth.

Experience working in a nonprofit or mission-driven organization.

Spanish-language ability.

Reporting and Leadership Context

The position reports to the Executive Director and combines continuing operational management with responsibility for developing Vision Services. The transfer of responsibilities from the Executive Director is deliberate and progressive. The Executive Director retains executive oversight and responsibility for significant organizational decisions.

Position

Full-time, exempt. Park City, UT-based, with hybrid flexibility and regular in-office presence. Some evening and weekend work is required. Occasional Utah travel and one to two international trips annually are required. International destinations may include Mexico, Guatemala, and Uganda. Candidates must be able to obtain necessary travel documents and entry permissions.

Compensation & Benefits

Manager of Vision Services: $70,000 to $85,000 plus medical, dental, vision, retirement and paid time off benefits
Director of Vision Services: $85,000 to $100,000 plus medical, dental, vision, retirement and paid time off benefits

Compensation within the applicable range will reflect the selected candidate’s experience, qualifications, and readiness for the role.

How to Apply

Please send a resume to Associate Executive Director Stacey Lipton at stacey@thehopealliance.org. Applications will be reviewed as they are received.