Distribution Coordinator

The National Center on Shaken Baby Syndrome (NCSBS) is seeking a highly organized and customer-focused Distribution Coordinator to manage the inventory, fulfillment, and shipping of our crucial educational materials, including brochures, videos, and program kits as well as provide technical support to our e-learning users.

Responsibilities

• Inventory and Fulfillment:
  • Manage and maintain accurate inventory levels of all educational materials and program supplies.
  • Oversee the efficient and timely picking, packing, and shipping of orders to customers, partners, and conference attendees.
  • Coordinate with shipping carriers to ensure the most cost-effective and reliable delivery methods.
  • Conduct regular physical inventory counts and reconcile with system records.
• Order Processing and Database Management:
  • Process incoming orders accurately and in a timely manner.
  • Maintain and update customer and inventory records within the organizational database, preferred Salesforce experience.
  • Utilize and maintain the accounting software for inventory tracking, order invoicing, and related financial processes. Sage50 experience preferred.
• Customer Relations and Communication:
  • Serve as the primary contact for customer inquiries regarding orders, shipping, and product availability via phone and email.
  • Resolve shipping, inventory, and order fulfillment issues with a high degree of professionalism and customer satisfaction.
  • Troubleshoot technical issues e-learning users may experience through our training.dontshake.org training site, including access to training courses, presentation performance problems, etc.
  • Provide excellent customer service, ensuring all communications reflect the professional and compassionate mission of the NCSBS.
• Logistics and Operations:
  • Assist in the planning and logistics for national conferences and events.
  • Ensure all distributed materials are current, high-quality, and align with NCSBS branding and guidelines.
  • Source and manage relationships with external printing and fulfillment vendors.

Qualifications and Experience

Required Qualifications:

• Experience: Minimum of 2-3 years of proven experience in distribution, logistics, inventory management, or a similar operations role.
• Customer Relations: Demonstrated history of providing exceptional customer service and managing external communications effectively over the phone and email.
• Organizational Skills: Excellent organizational skills with a keen attention to detail and ability to manage multiple tasks simultaneously.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel), experience with a computerized inventory or order management system and familiarity with online learning platforms.
• Communication: Exceptional written and verbal communication skills.
• Physical Requirements: Must be able to lift and move boxes weighing up to 50 lbs and stand/walk for extended periods to manage warehouse tasks.
• Work Status: U.S. citizenship or legal right to work in the U.S.

Preferred Qualifications:

• Software Experience: Direct experience with Salesforce and Sage50 for customer and order management.
• Non-profit Experience: Prior experience working for a non-profit organization.

Compensation and Benefits Package

Position is flexible at 32-40 hours a week. Starting salary is $16-18/hr DOE. Full benefits package includes health and dental insurance, individual retirement account with 3% match, generous sick and vacation leave that increases with tenure and paid leave for 12 state and federally observed holidays.

Application Instructions

Send cover letter and resume to Brian Lopez, Marketing Director, at blopez@dontshake.org.