Facilities/Maintenance Assistant

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Position Summary

The Facilities Assistant plays a critical role in ensuring The INN Between’s physical environment is safe, well-maintained, clean, and reflective of the dignity we provide to residents. This position supports the operational integrity of the building and grounds, contributing directly to our ability to deliver high-quality medical respite and end-of-life care to individuals experiencing homelessness.

This role includes hands-on housekeeping and janitorial responsibilities, light maintenance coordination, safety oversight, vendor support, and facility improvement projects. The Facilities Assistant works closely with leadership and is expected to grow into increasing responsibility, with the opportunity to transition into the Facilities Manager role.

This position requires a self-motivated, dependable, solutions-oriented individual who takes pride in maintaining high standards and understands that the condition of our facility directly impacts resident dignity, safety, and healing.

Resident-Centered & Mission-Focused Environment

• Demonstrate compassion, respect, and professionalism in all interactions with residents, staff, volunteers, and vendors.
• Maintain a trauma-informed, nonjudgmental presence and uphold the dignity of each resident.
• Recognize that cleanliness, safety, and order contribute directly to residents’ physical and emotional well-being.
  
  

Housekeeping & Environmental Services

Ensure consistent cleanliness, presentation, and sanitation throughout:

• Resident rooms
• Bathrooms and shower facilities
• Common areas and hallways
• Staff offices and work areas
• Kitchen and dining spaces (as assigned)
• Laundry areas
• Exterior entryways and immediate grounds

Responsibilities include:

• Cleaning and disinfecting high-touch surfaces using approved procedures and products.
• Prompt and thorough cleaning of vacated rooms to prepare for new admissions.
• Ensuring furniture, bedding, linens, and equipment are clean and ready for resident use.
• Following established cleaning schedules while identifying areas needing additional attention.
• Participating in deep-cleaning projects and seasonal cleaning initiatives.
• Maintaining organized storage areas for cleaning supplies and equipment.
  
  

Facilities & Maintenance Support

• Assist with oversight of building systems including HVAC, plumbing, electrical, and safety equipment.
• Respond to and track maintenance requests in a timely and organized manner.
• Perform minor repairs and coordinate with external vendors for larger repairs.
• Support building inspections and compliance walkthroughs.
• Assist in maintaining exterior grounds, including trash removal, snow removal coordination, and general upkeep.
• Monitor facility conditions proactively and recommend improvements or preventative maintenance.
  
  

Safety & Regulatory Compliance

• Adhere to all safety procedures and proper use of cleaning agents and equipment.
• Ensure hazardous or flammable materials are stored safely and securely.
• Learn and follow State Department of Health Assisted Living Rules Section 432-270, as applicable.
• Immediately notify senior leadership of:
  • Safety hazards
  • Facility damage
  • Equipment malfunctions
  • Incidents or emergencies
• Participate in emergency preparedness activities and facility safety drills.
  
  

Inventory & Operational Support

• Monitor and restock cleaning and maintenance supplies.
• Maintain organized inventory systems and submit supply requests as needed.
• Support budget-conscious purchasing and cost-effective supply management.
• Assist leadership with facility-related planning, projects, and improvements.
  
  

Leadership Development & Growth

• Demonstrate initiative in identifying facility needs and proposing solutions.
• Develop familiarity with vendor relationships and service contracts.
• Learn facility management processes, compliance requirements, and preventative maintenance planning.
  
  

Qualifications

• Experience in housekeeping, janitorial, facilities, or maintenance roles preferred.
• Ability to perform physical tasks including lifting, bending, standing, and moving equipment.
• Strong attention to detail and commitment to high cleanliness standards.
• Basic knowledge of building systems and minor repair skills preferred.
• Ability to work independently and manage time effectively.
• Alignment with The INN Between’s mission and values.
• Ability to effectively communicate and build rapport with diverse individuals, including those experiencing homelessness and serious illness.
• Strong attention to detail and commitment to cleanliness and safety.
• Ability to follow written and verbal instructions consistently.
• Basic computer skills.
• Strong communication and reporting skills.
  
  

WORKPLACE & COMMUNICATION EXPECTATIONS

Employees at The INN Between are expected to contribute to a healthy, respectful workplace culture. This includes:

• Actively communicating with staff and leadership in a professional manner.
• Willingness to accept constructive feedback without defensiveness and in a spirit of learning and growth.
• Practicing active listening for understanding before responding to reduce conflict and misunderstanding.
• Demonstrating concern, empathy, mutual respect, trustworthiness, and integrity in all human encounters.
• Using conflict resolution skills and supporting a thriving workplace environment.
• Absolutely no gossip in any form.
  
  

PHYSICAL REQUIREMENTS

This position involves regular physical activity and requires the ability to:

• Carry and lift up to 50 lbs.
• Perform tasks requiring manual dexterity, pulling/pushing, seeing, hearing, and speaking.
• Squat/kneel, stand, sit, and walk for extended periods.
  
  

HEALTH REQUIREMENTS

• Health evaluation performed by RN Supervisor including TB test and immunization review.
• Must be current on flu and COVID-19 vaccination requirements (including booster), in alignment with organizational policy.
  
  

CORE COMPETENCIES

• Compassionate resident engagement
• Reliability and strong follow-through
• Self-motivated and able to work independently
• Strong attention to cleanliness and safety
• Professional communication and teamwork

 
Benefits: Full-time employees have access to employer sponsored healthcare, employer paid dental, vision, short- and long-term disability and life insurance, and access to 401k with a 4% employer match.

Employment at The INN Between is on at at-will basis, which means that your employment may be terminated by you or by The INN Between at any time, for any reason or for no reason, with or without notice, and without any procedure or formality. The at-will nature of your employment is not affected by any of the guidelines of this Job Description and cannot be modified by any oral promise from any supervisor or by any other writing unless duly executed by the employee and the Executive Director. The INN Between reserves the right to change, replace, withdraw, or deviate from any of the guidelines contained in this Job Description without prior notice. 

The INN Between is an equal opportunity employer. All qualified applicants are considered for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

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