Family Engagement Supervisor - Family Interim Non-Congregate Housing

https://theroadhome.applytojob.com/apply/0mwAgv1XPC/Family-Engagement-Supervisor-Family-Interim-NonCongregate-Housing

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Diversity, Equity, Inclusion & Belonging (DEIB) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

The Family Engagement Supervisor will oversee a team of Family Engagement Specialists at the Family Interim Non-Congregate Housing (FINCH) Resource Center who will be the first point of contact for new families referred to FINCH. They will be responsible for the coordination and prioritization of referrals from the community and within the agency for FINCH. This position requires a high degree of compassion, problem solving skills, and respect for guests as you monitor sensitive personal data and work with families to help them find the resources they need to step out of homelessness and back into the community. 

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Positions Available
1

Locations
Family Interim Non-Congregate Children Housing (FINCH)

Reports to
Supportive Services Manager

Position Status
Full-Time

Grade, Starting Rate
Grade 8, $22.05/HR

FLSA Status
Non-Exempt

Intake coordination 

• Manage intake tracking system and ensure timely response for referred clients to FINCH. 
• Collaborate with external partners and referral sources through email, phone, Teams, and other means of communication to ensure positive relationships, understanding of referral process, and FINCH eligibility requirements.  
• Work with Resource Center team to ensure efficient room turnover workflow. 
• Coordinate bed availability and help coordinate room changes. 
• Develop positive relationships with partners, guests, and other staff, fostering a cohesive team environment. 

Supervision  

• Provide direct supervision and ongoing evaluation for Family Engagement team members.  
• Evaluate and hire new Family Engagement Specialists. 
• Assist staff with setting strengths-based, achievable goals targeting quick and stable housing solutions for their case load. 
• Support and train staff in providing thorough and individualized support based on each guest’s unique needs and barriers, maintaining focus on Housing First approaches to sheltering and supporting individuals back into housing. 
• Work with staff to develop new and innovative ways to engage with guests. 
• Timely review and approval of staff timesheets. Manage other departmental paperwork and administrative reports in a timely manner. 
• Assist Supportive Services Manager in managing weekly staff schedule and ensure each shift is adequately staffed. 
• Manage the Lethality Assessment Program (LAP) spreadsheet and necessary follow up. 
• Ensure best practices are implemented and adhered to: 
• Housing First 
• Harm Reduction 
• Trauma-Informed Care 

Family Engagement 

1. Complete intakes when families enter shelter and ensure accuracy and completeness of data collected. 
2. Help families access resources in community and creatively problem solve plans to move into stable housing and increase family resources and overall stability. 
3. Collaborate with clients and other members of the Services team to establish funding eligibility for new families. 
4. Orient new families to shelter with trauma-informed approach, review shelter rules and in-shelter resources available to guests. 
5. Gather documents and create guest files for use in multiple departments. 

Crisis Management 

1. Utilizing the training we provide to jump into high stress situations in an effective and trauma-informed way. 
2. Collaborate with the crisis clinician on individuals with a variety of mental health issues. 
3. Ability to accept direction and constructive feedback from Supervisor. 
4. Provide direct, trauma-informed case management services to guests, including crisis intervention, outreach, ongoing assessments, goal setting, creative problem solving, agency and community resource utilization, and network building. 
5. Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline. 

Promoting Best Practice 

• Demonstrates awareness and desire to understand diverse populations 
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation 
• Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home. 
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline 

*Other duties as assigned 

Education and Experience 

• Lived, work or volunteer experience preferred or a degree in a related field. 
• Experience working or volunteering with diverse populations. 

Required Skills and Abilities 

1. Strong interpersonal skills and ability to work with diverse populations. 
2. Excellent writing and documentation skills. 
3. Willing to be a proactive member of a team. 
4. Ability to work from a Trauma-Informed Care framework.  
5. Familiarity with the Housing First philosophy.  
6. Ability to work with community partners. 
7. Self-starter and self-directed. 
8. Ability to accept direction from Supervisor. 
9. Excellent organizational skills and strong computer skills. 
10. Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.  
11. Must pass a pre-employment background check and drug screen. 

Physical and Equipment Requirements 

• Ability to lift 15 pounds.  
• Ability to stand and walk for at least an hour at a time.  
• Ability to drive a vehicle.