Family Support Case Manager

Overview of Neighborhood House

Established in 1894, Neighborhood House is a nonprofit organization committed to enriching, empowering, and educating children and adults through quality, affordable preschool programs, daycare services, and comprehensive support services. Our mission is to ensure that all individuals have access to the resources and opportunities they need to create successful, happy, and healthy families. We offer nationally accredited toddler, preschool, afterschool, and summer programs for children aged 15 months to 12 years old, as well as adult day care services that allow more adults in our community to age in place.

Position Overview

The Family Support Case Manager plays a pivotal role in assisting families facing economic hardship, housing instability, and other challenges. This position provides case management services, connects clients with community resources, and advocates for their well-being. The Family Support Case Manager works collaboratively with families to develop individualized action plans that promote long-term stability and self-sufficiency.

Primary Responsibilities:

• The Family Support Case Manager works closely across departments to help support the mission of Neighborhood House to empower, educate and enrich the lives of families through quality, affordable day care, preschool, adult days services and support services for low-income families
• Works directly with families in the Neighborhood House Children’s and Adult Programs to support their overall success
• Connects with and assesses the needs of families and coordinate support programs and services to meet their financial, employment, educational, social and emotional needs.
• Oversees creating and maintaining reciprocal partnerships with services and organizations in the community, and high-level relationship management
• Assesses the eligibility for appropriate assistance and guide families on application process, requirements and benefits of determined program. Including but not limited to Childcare Subsidies, CHIP, Medicaid, rental assistance.

• Assists parents/caregivers with understanding and implementing the goals for hardship assistance to restabilize their financial situation while keeping their loved ones in services.
• Coordinates with partnership organizations to offer resources, workshops, and support groups for parents and caregivers.
• Maintain system for data management, outcome measurements and statistics
• Works in collaboration with other program staff and consultants to monitor, track and coordinate services for children, adults and caregivers.
• Refers and links clients and caregivers to needed services; ensures that referrals are being followed through on by families and documents their efforts to do so.
• Manages partnerships with community organizations.
• Compliance with all licensing, HIPPA, best practice and accreditation regulations
• Supports our Caring Closet, Resource Wednesday, Cyber Center and Family Fun Nights.

Qualifications:

• Current licensed social service worker (SSW) with LCSW preferred or equivalent
• Culturally and linguistically diverse with Spanish fluency required
• Minimum 2 years of experience with case management.
• Extensive knowledge of local community resources and capacity to develop strong partnerships to ensure that families receive comprehensive services
• Strong written, verbal, communication and organizational skills
• Capable of managing multiple priorities and meeting deadlines
• Ability to work evenings and weekends as required.
• Ability to establish supportive relationships with children and families from diverse backgrounds and abilities
• Computer expertise a must including database management and high level Excel mastery
• Must be able to pass a background check and drug screening

How to Apply:  Candidates who match the above requirements can apply on-line at nhutah.org/employment or by emailing your resume directly to hiring@nhutah.org