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Guest Services Coordinator
Team: Programs
Location: RMHC - Salt Lake City, UT
Reports to: House Guest Services Manager
Classification: Regular, part-time, non-exempt
Hours: Variable, including nights, weekends, and some holidays
Compensation: Starting rate $17.00/hour
Pay Grade: B
THE POSITION: They are responsible for delivering exceptional guest service, overseeing the front desk, maintaining safety and security, and the cleanliness and order of the House. This person is responsible for various additional duties as assigned by the Guest Experience Director or House Guest Services Manager.
Primary Duties and Responsibilities:
Guest Services
Assist in the delivery and continuity of guest services, including but not limited to:
Maintaining professional and positive communications at all times with staff, volunteers, guest-families, hospital social workers and other stakeholders
Providing exceptional customer service and support to guest families - knowing that RMHC serves a diverse group of individuals that may at times be experiencing stress or grief - while maintaining professional boundaries
Being present to welcome, care, anticipate and act on guest needs
Answering telephone and directing calls and messages appropriately
Welcoming visitors and guest families
Checking guests in and out of the House
Ensuring that House guidelines are followed and policies are enforced as needed
Updating daily guest roster
Communicating with hospital social workers regarding family referrals and room availability as needed
Engaging with and supporting volunteers; providing tasks, answering questions and offering general support
Giving informative and helpful House tours to guests and various visiting groups
Completing and filing forms and communicating events as needed to ensure that shift changes go smoothly
Obtaining accurate and complete information regarding donations received, including donor names, address, etc.
Sharing guest activities and opportunities, including available event tickets and meals
Being mindful of House security; performing background checks on all visitors and guests, being aware on walk-throughs, and addressing security issues as outlined in House policies and guidelines. Documenting and communicating safety concerns and guest issues
Keeping front desk and common areas, including lobby, clean and organized at all times
Understanding and delivering the Mission of RMHC
Administrative/Accounting/Computer
Maintaining established operating policies, practices and protocols in the Ronald McDonald House
Obtaining accurate pre-registration information from social workers at the hospital and in guest registration
Logging and communicating visitor and guest issues, check-out items, and safety/emergency issues as directed to accurately document interactions
Other Duties and Responsibilities:
Attend department and all-staff meetings
Maintain a flexible schedule, responsible manage attendance and time off
Develop competency with emergency preparedness and evacuation procedures
Assist with other related duties as requested
Fill in for vacations and/or holidays, as needed
As a programs team member, they will cross train with other team members
Assist with group service volunteers, Eagle Scouts, and meal groups
Drive Shuttle to and from the House to Primary Children Hospital
Work Environment
Most work is conducted in an office environment.
Ability to drive between RMHC locations, as needed.
THE PERSON:
Experience Required:
Requires at least two years of work experience in a customer service or similar position that involved interaction with the public; experience in a hospitality/concierge setting is preferred.
Skills Required:
Exceptional verbal, written, and interpersonal communication skills
Basic computer proficiency, including email, Word and Excel, with the ability to learn RMHC computer systems and processes
Strong attention to detail
Ability to work well under pressure, independently, and meeting multiple and sometimes conflicting deadlines
Good analytical and problem-solving skills
Positive attitude
Fluency in Spanish is strongly preferred
Highly organized, creative, energetic and collaborative team player
Confidence, sensitivity and diplomacy to interact and collaborate with varied constituents, including guests, volunteers, hospital personnel, staff, donors
Flexibility with regard to work assignments and changing priorities
Knowledge of HIPPA practices preferred, with a commitment to maintain guest privacy
Cultural competency and ability to work with people from diverse backgrounds
Physical requirements:
Perform basic cleaning tasks and deep cleaning
Prolonged periods of standing, walking, and sitting at a desk
Occasionally includes moving objects up to 50 pounds
Frequently pulling, pushing (50lb cart), twisting and bending
Educational Requirements:
High school diploma
Background Check and 1-9 Requirement:
Ability to successfully pass criminal background/sex offender registry check and receive work authorization through 1-9.
Additional requirements:
Willingness to meet RMHC immunization requirements due to proximity with vulnerable patients and their families.
The above information is intended to describe the most important aspects of the job. It is not intended or construed to be an exhaustive list of all responsibilities, duties, and skills required to perform the work.
To officially apply please send in resume and cover letter to Jamie Pecor, at Jamie@rmhslc.org
Please submit the answers to the following questions:
- Do you have at least two years of work experience in customer service and/or in a hospitality setting?
- Are you able to successfully pass a background check and receive work authorization to work in the United States?
- Can you work weekends and evenings? Shifts vary from Sunday 8 am - 4 pm and Friday 4 pm to Midnight (dependent on scheduling needs).
Images

Additional Info
Job Type : Part-time
Education Level : High School/GED
Experience Level : Entry Level
Organization Mission : Ronald McDonald House Charities of the Intermountain Area provides essential services that strengthen families, remove barriers, and ensure the best possible outcomes when children need healthcare.
RMHC is committed to providing exceptional programs with fiscal responsibility, accountability, and compassionate thoughtfulness.
Nondiscrimination Statement : Ronald McDonald House Charities is an equal opportunity employer and values a diverse workplace.
Job Location : 935 E South Temple, Salt Lake City, Utah
Work Model : On-site
Closing Date : 7/31/2025
Compensation Type : Hourly
Job Status : Nonexempt
Benefits Offered : Retirement Plan, Paid Time Off
Pay Range : $17.00
Why choose a nonprofit career? Working in this sector allows you to contribute to meaningful causes, engage with your community, and make a lasting impact. Whether you're seeking a full-time, part-time, or remote nonprofit job, the UNA Job Board is updated regularly with new postings.
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