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Guest Services Coordinator (Lehi Family Room)
Team: Programs
Reports to: Family Room Manager
Hours: 16-24 hours per week (Variable), including Evenings and Weekends, and some holidays
Compensation: $15.35 per hour to start
Pay Grade: 110
PRIMARY DUTIES AND RESPONSIBILITIES:
Guest Services
Assist in the delivery and continuity of guest services, including but not limited to:
Maintaining professional and positive communications at all times with staff, volunteers, guest-families, hospital social workers and other stakeholders
Providing exceptional customer service and support to guest families - knowing that RMHC serves a diverse group of individuals that may at times be experiencing stress or grief - while maintaining professional boundaries
Being present to welcome, care, anticipate, and act on guest needs
Answering telephones and directing calls and messages appropriately
Welcoming visitors and guest families
Checking guests in and out of the Family Room
Ensuring that RMHC guidelines are followed, and policies are enforced as needed
Communicating with hospital social workers regarding family referrals and room availability as needed
Engaging with and supporting volunteers; providing tasks, answering questions and offering general support to volunteers
Giving informative and helpful Family Room tours to guests and various visiting groups
Completing and filing forms and communicating events as needed to ensure that shift changes go smoothly
Documenting and communicating safety concerns and guest issues
Keeping front desk and common areas clean and organized at all times
Understanding and delivering the Mission of RMHC
Administrative/Computer
Maintaining established operating policies, practices, and protocols in the Ronald McDonald Family Room
Accurately entering guest information in databases and maintaining hard copies of guest files
Logging and communicating visitor and guest issues, check-out items, and safety/emergency issues as directed to accurately document interactions
Program Cleaning and Disinfection:
Ensure the cleanliness and order of the Ronald McDonald Family Room by assisting with regular and daily cleaning including all vacant guestrooms, common living spaces and storage areas, including but not limited to:
Cleaning and making up guest rooms at the Ronald McDonald Family Room in priority order to allow for timely turnover
Washing and folding laundry
Dusting, vacuuming and organizing common living spaces
Cleaning and tidying of RMHC kitchens
Cleaning and stocking public restrooms with fresh towels & toiletries
Stocking, maintaining and organizing cleaning closets, linen locker, housekeeping supplies and main storage area, ensuring labels are accurate and present and in good order
Other Duties and Responsibilities:
Attend department and all-staff meetings
Assist with other related duties as requested
Fill in for vacations and/or holidays, as needed
Assist with group service volunteers and meal groups
Develop competency with emergency preparedness and evacuation procedures
THE PERSON:
Experience Required:
Requires at least two years of work experience in a customer service or similar position that involved interaction with the public; experience in a hospitality/concierge setting is preferred.
Skills Required:
Exceptional verbal, written, and interpersonal communication skills
Basic computer proficiency, including email, Word and Excel, with willingness to master new systems and processes
Strong attention to detail
Ability to work well under pressure independently
Good analytical and problem-solving skills
Positive attitude
Fluency in Spanish is preferred but not required
Highly organized, creative, energetic, and collaborative team player
Confidence, sensitivity, and diplomacy to interact and collaborate with varied constituents, including guests, volunteers, hospital personnel, staff, and donors
Flexibility concerning work assignments and changing priorities
A commitment to maintain guest privacy
Cultural competency and ability to work with people from diverse backgrounds
Educational Requirements:
High school diploma
Background Check and I-9 Requirement:
Ability to successfully pass criminal background/sex offender registry check and receive work authorization through the I-9
Additional requirements
Willingness to meet RMHC immunization requirements due to proximity with vulnerable patients and their families.
The above information is intended to describe the most important aspects of the job. It is not intended the construed as an exhaustive list of all responsibilities, duties and skills required to perform the work.
APPLICATION PROCESS: Please submit a cover letter and resume to Donna Angel at donna@rmhslc.org and answer the following questions.
1. Do you have at least two years of work experience in customer service and/or in a hospitality setting?
2. Are you able to successfully pass a background check and receive work authorization to work in the United States?
3. Can you work weekends and evenings? Evening shifts are usually 5 to 9 pm?
Images
![](https://res.cloudinary.com/micronetonline/image/upload/c_crop,h_271,w_633,x_171,y_164/f_auto/q_auto:best/f_auto/q_auto:best/v1718983228/tenants/d84af9b1-c568-4a4f-8ba1-440375adb8f0/481703f2a841454fbaee5ab16d38d87a/RMHC-UT-logo-hz-blue-txt-01.png)
Additional Info
Job Type : Part-time
Education Level : High School/GED
Experience Level : Entry Level
Organization Mission : Ronald McDonald House Charities of the Intermountain Area surrounds families with the support they need to be near and care for their sick and injured children. We provide a home away from home to ease daily burdens and empower families of hospitalized children with meaningful experiences and quality time together.
DEI/Nondiscrimination Statement : Ronald McDonald House Charities is an equal opportunity employer and values a diverse workplace.
Job Location : Ronald McDonald Family Room, Lehi Primary Children’s Hospital
Work Model : On-site
Compensation Type : Hourly
Job Status : Nonexempt
Benefits Offered : Retirement Plan, Paid Time Off
Pay Range : $15.35