Guest Services Coordinator - Part Time (Lehi)

• Maintaining professional and positive communications at all times with staff, volunteers, guest-families, hospital social workers and other stakeholders 

• Providing exceptional customer service and support to all guest families - knowing that RMHC serves a diverse group of individuals that may at times be experiencing stress or grief - while maintaining professional boundaries 

• Being present to welcome, anticipate, and act on guest needs 

• Answering telephones and directing calls and messages appropriately 

• Welcoming visitors and guest families 

• Checking guests in and out of the Family Room 

• Ensuring that RMHC guidelines are followed, and policies are enforced  

• Communicating with hospital social workers regarding family referrals and room availability  

• Engaging with and supporting volunteers by providing tasks, answering questions and offering general support  

• Giving informative and helpful Family Room tours to guests and various visiting groups 

• Completing and filing forms and communicating shift happenings, as needed to ensure smooth shift changes  

• Obtaining accurate and complete information regarding donations received, andproper recording  

• Monitoring Family Room security; hourly walk-through and securing Family Room at the end of the shift 

• Keeping front desk and common areas clean and organized at all times 

Administrative/Computer 

• Maintaining established operating policies, practices, and protocols in the Ronald McDonald Family Room 

• Obtaining accurate pre-registration information from social workers at the hospital and in guest registration 

• Logging and communicating visitor and guest issues, check-out items, and safety/emergency issues as directed to accurately document interactions 

Program Cleaning and Disinfection:  

Ensure the cleanliness and order of the Ronald McDonald Family Room by assisting with regular and daily cleaning including all vacant guestrooms, common living spaces and storage areas, including but not limited to:   

• Cleaning and making up guest rooms at the Ronald McDonald Family Room in priority order to allow for timely turnover  

• Washing and folding laundry  

• Dusting, vacuuming and organizing common living spaces  

• Cleaning and tidying the kitchen area 

• Cleaning and stocking public restrooms with fresh towels & toiletries  

• Stocking, maintaining, and organizing cleaning closets, linen locker, and housekeeping supplies, ensuring labels are accurate, present, and in good order  

Other Duties and Responsibilities: 

• Attend department and all-staff meetings 

• Assist with group service volunteers, community-donated meal groups, and core volunteers 

• Maintain a flexible schedule, willing to trade shifts when able 

• Develop competency with emergency preparedness and evacuation procedures 

• As a programs team member, cross train with other team members 

Work Environment 

• Most work is conducted in an office environment.  

THE PERSON: 

Experience Required: 

• Requires at least two years of work experience in a customer service or similar position that involved interaction with the public; experience in a hospitality setting is preferred. 

Skills Required: 

• Exceptional verbal, written, and interpersonal communication skills 

• Basic computer proficiency, including email, Word and Excel, with the ability to learn RMFR computer systems and processes 

• Strong attention to detail 

• Ability to work well under pressure 

• Good analytical and problem-solving skills 

• Fluency in Spanish is not required, but helpful 

• Highly organized, creative, energetic, and collaborative team player 

• Confidence, sensitivity, and diplomacy to interact and collaborate with guests, volunteers, hospital personnel, staff, donors 

• Flexibility in work assignments and changing priorities 

• Commitment to learn HIPPA privacy laws, with a commitment to maintain guest privacy 

• Cultural competency and humility 

• Ability to work with people from diverse backgrounds 

Educational Requirements: 

• High school diploma 

Background Check and I-9 Requirement: 

• Ability to successfully pass criminal background/sex offender registry check and receive work authorization through the I-9 

Additional requirements 

•  Willingness to meet RMHC immunization requirements due to proximity with vulnerable patients and their families.   

Requirements Specific to Primary Children’s Hospital: 

Attend Lehi Primary Children's Hospital onboarding process and fulfil requirements which include drug test, immunization records, background check, and completion of online education modules with support from RMFR manager. 

To formally submit an application, please submit a resume and cover letter to Donna Angel, at donna@rmhslc.org. 

In addition, please submit answers to the following questions: 

Do you have at least two years of work experience in customer service and/or in a hospitality setting?

Are you able to successfully pass a background check and receive work authorization to work in the United States?

Can you work weekends and evenings? Shifts vary from 9 am - 5 pm OR 1 pm to 9 PM (dependent on scheduling needs)