Guest Services Representative

Red Butte Garden is Utah’s largest botanical garden and a living museum of plants, nature, and discovery. Our Guest Services team is the heart of the visitor experience, welcoming guests and creating lasting impressions. If you love connecting with people, sharing knowledge, and helping visitors have a memorable experience, this is the role for you!

Position Overview
Guest Services Representatives are the first point of contact for every visitor. This highly interactive, public-facing role involves greeting guests, answering questions, selling tickets and memberships, and helping ensure every guest leaves with a positive experience and memorable experience. The role takes place in an active environment with frequent in-person and phone interaction throughout the day.

Perks & Benefits
• Flexible part-time hours.
• Free Red Butte Garden membership.
• Discounts on classes, workshops, and gift shop items.
• UTA bus pass.
• Two tickets to the Outdoor Concert Series.
• Join a supportive, friendly team where your contributions truly matter.

Red Butte Garden is accessible through multiple public transit options. Several bus routes serve Research Park and the University Medical Center, and the Trax Red Line provides nearby access, followed by a short walk or an on-demand University campus shuttle. The campus shuttle’s Sunnyside Route offer direct service to Red Butte Garden.

Responsibilities

• Warmly welcome and actively engage guests, creating a friendly and inviting atmosphere.
• Answer questions about the garden, events, programs, and memberships with enthusiasm and accuracy.
• Sell admission tickets, memberships, and special event passes accurately using point-of-sale systems.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Support smooth daily operations while contributing to a positive guest-centered environment.
• Support retail operations by assisting guests with core retail tasks, such as selling merchandise. 

Cross-Training
Employees on the Guest Services team receive training in the core tasks of the Retail team, ensuring seamless, positive guest experiences. At times, employees may be asked to temporarily work in the other area during peak times or unexpected situations; in these cases, they only perform only the tasks for which they have been trained.

Employees may also be considered for full cross-training, which qualifies them for regular shifts on the Retail team. Full cross-training is optional, manager-initiated, and dependent on operational needs.

Preferences:

• Friendly, approachable, and genuinely enjoys interacting with a wide range of guests.
• Comfortable providing frequent greetings and ongoing customer service.
• Reliable, adaptable, and able to remain positive and professional during both busy and quieter periods.
• Comfortable handling cash and operating point-of-sale systems.
• Works well independently and as part of a team in a dynamic, public-facing environment.

Minimum Qualifications

High school diploma or equivalency (one year of education can be substituted for two years of related work experience) required. One year full-time customer service experience or equivalency, demonstrated human relation and effective communication skills also required.

APPLICATION LINK: https://utah.peopleadmin.com/postings/195291