Helpline Coordinator

Helpline Coordinator 

Restoring Ancestral Winds, Inc. (RAW) 

Classification 

Full-Time, Hourly, Non-Exempt 

Salary 

$20.00 hourly rate/40 hours per week/$41,600 Annual 

Location 

Sandy, Utah 

Reports to: Executive Director 

Mission Statement 

Restoring Ancestral Winds, Inc.’s mission is to support healing in our indigenous communities. We will: advocate for healthy relationships; educate our communities on issues surrounding stalking, domestic, sexual, dating and family violence; collaborate with Great Basin community members and stakeholders; honor and strengthen traditional values of all our relations. 

JOB DESCRIPTION Position Summary 

Restoring Ancestral Winds, Inc. is seeking a creative, resourceful individual with strong interpersonal skills, including relationship/trust building, effective communication and active listening, to develop a newly-funded state-wide helpline resource that will increase availability and improve access to culturally responsive crisis counseling and advocacy services for Native survivors of interpersonal violence in Utah. The RAW Helpline Coordinator will be responsible for researching and compiling a central directory of Tribal, state and local resources and services available to support Native individuals and families who have experienced or currently experiencing domestic violence and related forms of abuse. The Helpline Coordinator will work closely with RAW staff and community partners to understand document the challenges currently faced by Tribal and non-Tribal organizations in providing safety and support for Native survivors who are in crisis and/or in need of ongoing services. The objective of the Helpline program, once established, will be to support and collaborate with existing Tribal and non-Tribal service providers to increase the availability and sustainability of crisis counseling and supportive services that are best suited to the needs of Utah’s Tribal communities. The RAW Helpline Coordinator will oversee all administrative tasks and day to day the operations of the RAW Helpline once established, including grant reporting, budget oversight, maintaining detailed records and potentially recruiting, training and supervision volunteer Helpline responders. 

Position Activities & Responsibilities 

● Answer incoming calls, respond to voicemails and emails from the RAW Resource Line and business line in a supportive, trauma informed, non-judgmental manner. 

● Provide 1:1 advocacy work for individuals as needed. 

● Identify and coordinate with a community of partners that are committed to working with RAW to improve the quality and accessibility of culturally-responsive, trauma-informed services for Native survivors and their families. 

● Develop and distribute Helpline program information and materials to tribal communities and relevant organizations. 

Restoring Ancestral Winds, Inc. 

● Participate in meetings with local domestic violence coalitions, service providers and other community partners. 

● Assist with data entry, filing and updating resources in the RAW Service Directory. 

● Monitor and manage program budgets and objectives. 

● Monitor and complete grant reporting requirements. 

● Identify and establish a secure data management system to ensure that accurate records of calls received, resources provided, and referrals made are tracked correctly. 

● Support and attend the RAW Annual Conference. 

● Attend ongoing trainings and professional development opportunities that are in line with RAW mission. 

● Remain current in general office technology (with a focus on communication technology). 

● Other tasks as requested. 

QUALIFICATIONS 

● Excellent communication skills including the ability to listen to people in stressful situations, to hear and assess others’ needs, and to convey accurate information. 

● Commitment to advocating individually and systemically for the needs of survivors of domestic violence, sexual assault, human trafficking, and stalking. Strong verbal, writing, and interpersonal skills including the ability to work constructively with community partner, agency staff and volunteers. 

● Well-developed organizational skills, time management skills, ability to meet multiple deadlines, strong attention to detail, and commitment to creating a high-quality program. 

● Self-motivated, able to work well in a team environment, and willing to actively contribute to creating a positive work culture. 

● Ability to adhere to Violence Against Women Act (VAWA) confidentiality provisions. 

● Experience with Microsoft 365, Zoom, and/or other databases and online portals. 

● Ability to gather and summarize data and to design, prepare and format reports. 

● Ability to work some weekends, late nights, holidays and special event hours. 

● High school diploma required, Associates Degree or higher from an accredited college or university preferred. 

● Must have completed or be able to complete 40 hours of Victim Advocacy Training provided by a Tribal or State Domestic Violence and/or Sexual Assault Coalition. If not completed prior to hiring this requirement may be met by completing the earliest training available after hiring. 

Preference will be given for the following qualifications: 

● Prior experience of staffing crisis lines/providing direct advocacy services. 

● Experience working in Native American communities. 

● Experience providing crisis intervention and advocacy with survivors of domestic and sexual violence, human trafficking and stalking. 

● Knowledge of programs and services addressing the needs of domestic violence, sexual assault, human trafficking, stalking survivors, as well as related legal resources. 

● Understanding the intersections of oppression as it perpetuates a culture of violence and creates barriers to accessing domestic and sexual violence response services. 

● Experience addressing systematic oppression and the needs of marginalized and underserved populations (Utah’s Native Tribes and LGBTQ+) and the barriers they encounter in accessing safety and support. 

● Demonstrated awareness of the impact of trauma on individuals, organizations, and communities. 

Work Environment 

This job operates in a professional office environment with occasional local, regional and national travel. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands 

While performing the duties of this job, the employee is regularly required to sit or stand and talk. The employee frequently is required to sit for extended periods. 

Position Type and Expected Hours of Work 

This is a full-time position. Initial expected work hours will be from 8am-5pm Monday through Friday. Evening and weekend hours may be required as the Helpline Program develops. The Helpline Coordinator will work with the Executive Director to periodically assess scheduling needs to provide Helpline services. Some flexibility in hours is allowed with Executive Director’s approval, but the employee must be available to work a minimum of 32 hours each week to maintain full-time status. Restoring Ancestral Winds, Inc. 

Travel 

This position will require occasional travel to participate in local and regional meetings, workgroups and training. Some out of state travel may be required to participate in national conferences and training. Employees must have access to their own transportation for travel within Utah. 

● Ability to travel throughout Utah independently, including rural areas, and occasionally out-of-state. 

● Flexibility in scheduling, including occasional overnight stays and extended days. 

WAGES AND BENEFITS 

The RAW Helpline Coordinator is a full-time, non-exempt position and is supervised by the Executive Director. 

Medical, Dental and Optical Insurance benefits are available for full-time employees and their dependents. 

APPLICATION PROCESS 

We strongly encourage qualified people of color and people from historically marginalized communities, persons with disabilities, and others who would bring additional dimensions of experience to our community to apply. The Restoring Ancestral Winds, Inc. DV/SA tribal coalition is an equal opportunity employer committed to workforce diversity. 

Position is open until filled, meaning applications will be accepted and reviewed until the position is filled. To apply, please send a cover letter, resume, up to three professional references, and any relevant portfolio material via email to: support@restoringawcoalition.org. Applicants are subject to mandatory pre-employment security background checks. 

Restoring Ancestral Winds, Inc. is an equal opportunity employer for all person without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, genetic information, marital status, or any other factor that the law protects from employment discrimination. 

ABOUT US 

The Restoring Ancestral Winds, Inc. (RAWI) DV/SA tribal coalition is nationally recognized by the federal U. S. Department of Justice Office on Violence Against Women as an expert organization supporting best practices in victim advocacy. RAWI provides training, technical assistance, and policy and advocacy to Tribal Nations and urban tribal populations throughout the Great Basin including Utah. We work in partnership with Tribal, federal, state and local organizations to identify and resolve service gaps in meeting the needs of Native survivors of domestic and sexual violence. 

Contact: 

Restoring Ancestral Winds, Inc. 

8160 So. Highland Dr., #A3

Sandy, Utah 84093 

P: 435-356-6161 

E: support@restoringawcoalition.org