Lead Case Manager

JOB TITLE: Lead Case Manager

REPORTS TO: Outreach Advocacy Manager

HOURS: Full-time, 40 hours per week

PAY: $22 an hour

BENEFITS: 401k 3% match after six months of employment, PTO, Premium Pay, Insurance (Medical/HSA,

EAP COBRA Qualified, Dental, Vision, Life, Voluntary Life, Voluntary Short-Term Disability)

JOB SUMMARY:

The Lead Case Manager provides advanced, survivor-centered advocacy and case management services

to individuals experiencing domestic violence and sexual assault, while also supporting the coordination

and quality of case management services across the team. Working in shelter, outreach, and

community-based settings, the Lead Case Manager supports survivors in crisis by assessing needs,

developing survivor-driven action plans, providing safety planning, and connecting survivors to resources

that promote stability and self-sufficiency, using trauma-informed and culturally responsive approaches.

In addition to direct service, the Lead Case Manager serves as a peer resource and support to case

management staff by promoting consistent, trauma-informed practices, assisting with training and

onboarding, and contributing to team coordination and communication. This role collaborates closely

with the Outreach Advocacy Manager to support service quality, staff effectiveness, and continuity of

care, while maintaining a case load to remain current with best practices in victim advocacy.

RESPONSIBILITIES:

● Provides case management for survivors, which includes: intake/critical needs, needs

assessment, safety plan, risk of danger assessment, action planning, providing clients with

resources and referrals to community partners; educates and empowers survivors to thrive in

the healing process, documenting all client interactions within 24 hours of meeting with the

client.

● Provides court advocacy; assistance with filing protective orders/stalking injunctions, safety

planning and attending court with clients when needed.

● Will work with clients to develop a client driven action plan based on needs assessment

● Lead Case Manager will provide clients with resources and referrals to community partners;

provide education to empower survivors to thrive in the healing process; and link underserved

victims to supportive and culturally competent resources specific to client needs

● Lead Case Manager will work in the community with clients in doing home visits, meet with

clients in the community and provide low-barrier access to services

● Engage in ongoing case staffing and supervision with program manager

● Co-facilitate support, education, or skill-building groups for survivors and coordinates with the

clinical team to schedule and ensure consistent case management staff participating in group

facilitation.

● Integrate financial empowerment education and support into case management services

● The Lead Case Manager will document all client interactions within 24 hours of meeting with the

client

● Oversees office phone and walk-in coverage operations, including coordinating staff schedules,

providing training and support, and ensuring consistent, trauma-informed service delivery by

stepping in to provide backup when coverage gaps occur.

● Supports consistency and quality of case management services by reinforcing trauma-informed,

survivor-centered, and low-barrier practices across the team

● Serves as a resource to case management staff regarding community resources, referrals and

service navigation

● Provides support and guidance on complex client situations and escalates concerns to the

Program Manager as appropriate

● Supports day to day coordination of case management services, including assisting with

coverage needs and communication across the team

● Supports data accuracy and documentation quality by reviewing entries and reinforcing program

standards

● Assists in onboarding and training new case management and advocacy staff and provides

ongoing guidance to support staff skill development

● Leads regular case consultation meetings with case managers to support client-centered

planning and problem solving

● Participate in Admin on Call rotation, which includes weeknights or a weekend shift at least once

a month

● Additional duties may be assigned as necessary to support evolving program needs, staffing

changes, team coverage, and continuity of services. In these circumstances, a supervisor will

approve these duties to ensure they do not change the core purpose of this position.

CORE COMPETENCIES:

● Demonstrated cultural competency and ability to effectively work with those from diverse

backgrounds and lived experience

● Ability to remain flexible and adapt effectively in a fast-paced, trauma-informed environment

● Ability to maintain professionalism and appropriate boundaries in high-stress or challenging

situations

● Ability to support and guide peers through collaboration, coaching, and shared problem solving.

● Ability to cultivate professional relationships with program participants and colleagues to create

an atmosphere of empathy, safety support and collaboration within the organization

● Demonstrated integrity and commitment to DOVE’s mission

● Ability to build professional relationships with program participants and colleagues to create an

atmosphere of empathy, safety, support and collaboration in the workplace.

● Ability to work independently and collaboratively as part of a team

● Ability to communicate effectively across team members and support coordination of services

and information

● Ability to recognize complex or high-risk situations and seek guidance or escalate concerns

appropriately

QUALIFICATIONS:

● Preferred Bachelor’s degrees in Social Work or other Behavioral Science filed and two years of

experience in human services; or an associate degree in a human services or related field and

three years of experience in human services; or five years of experience in human services

● Ability to work evening and weekends as program needs require

● Strong organizational, time management, and self-direction skills, with the ability to complete

tasks with minimal supervision

● Ability to work independently and collaboratively as part of a multidisciplinary team

● Computer proficiency with word processing, spreadsheets, databases, and email platforms,

including Google Workspace and Microsoft Office applications

● Knowledge of community resources and referral processes, or ability to quickly acquire this

knowledge

● Valid driver’s license, current auto insurance, reliable transportation

● Ability to pass required background checks (BCI) per UT DHHS contract

● Excellent written and verbal communication skills

● Knowledge of and ability to comply with local, state and federal laws pertaining to confidentiality

Please apply at the following link: https://dovecenter.bamboohr.com/careers/49?source=aWQ9MjU%3D