Membership and Development Coordinator

Position Summary

This role will report to a Director Level person in Development and will be held accountable for meeting metrics and regular weekly tasks that keep the development team on track for membership. The role is highly social and requires adept database skills. It requires completion of a wide variety of activities and tasks that make the development department more efficient and successful. The selected candidate will communicate effectively, manage-up accordingly to keep the internal team on task and moving towards SLFS’ development goals, as well as filter emails effectively and efficiently, and be approachable and open to feedback. The candidate must be process-driven, a stickler for details, a team player and passionate about making an impact internally for the organization and the community at large. The ideal candidate is organized, personable, able to approach people they do not know, detail-oriented, and enthusiastic about film and fundraising. This role requires excellent communication skills, strong follow-through, comfort working with databases, comfort with metrics accountability, and the ability to manage multiple priorities in a fast-paced, event-and-results-driven environment.

This is an excellent position for someone who cares about cinema, wants to understand the industry, and wants to be a critical member of a dynamic team. We welcome applicants of varied backgrounds, diversity, and/or physical abilities. There is opportunity for advancement within the department for this role as metrics and goals are reached. If you are ready to work towards this vision, are reliable, outgoing, task-oriented, and a detailed data and list lover, read on and send resume and cover letter to memberships@slfs.org

Essential Duties & Responsibilities

Membership Recruitment & Engagement

• Coordinate development implementation of membership recruitment, renewal, and retention efforts, including on-site efforts at the Broadway kiosk. Facilitate all holiday and member drives in-person and on-site.
• Attend and participate in development team activities and build teamwork with the front-of-house theater staff.
• Respond to membership inquiries (in person, phone, email) and assist prospective members with joining or renewing. Troubleshoot and proactively address membership issues.
• Maintain accurate membership records, benefits, contact information, and engagement history in DonorPerfect.
• Track membership activity and prepare basic reports on recruitment, renewals, retention, and membership revenue.
• Facilitate membership communications in person at the membership kiosk as well as electronically. This includes pitching membership, onboarding members, managing renewal notices, ensuring processes and welcome messages work, distributing e-newsletters, and communicating special events or offers.
• Identify opportunities to increase member engagement and participation.
• Coordinate fulfillment of membership benefits and work with internal teams to ensure members receive consistent, high-quality experience.
• Provide administrative and on-site support for monthly Founder’s Lounges, VIP screenings, fundraising events, and other organizational programs as requested.

Database Management

• Maintain accurate and up-to-date membership, renewals, donor payments, donor, prospect, and constituent records in DonorPerfect, the organization’s CRM, including maintaining imports and export, ensuring data accuracy from the POS system to DonorPerfect, providing and tracking renewal reports and payment portal information, and providing dashboards and metric reports.
• Ensure all gifts, pledges, memberships, and other information is entered into DonorPerfect in a timely manner.
• Conduct regular data-quality checks and lead database cleanup and reconciliation.
• Generate mailing lists, membership lists, reports, exports, and other data as requested.

Donor Thank-You & Acknowledgment Support

• Prepare and distribute thank-you letters, emails, receipts, and other donor, grantor, and membership communications.
• Maintain acknowledgments accurately reflect gifts and IRS regulations.
• Facilitate and support personalized stewardship efforts by helping maintain accurate records of donor interactions and engagement.

Grants & General Development Support

• Assist with gathering program information, attendance figures, financial data, stories, and other materials needed for grant applications and reports as assigned.
• Obtain and maintain data information required for grant reporting. Facilitate delivery to grant writer on a regular basis.
• Assist with donor and prospect research and maintain organized prospect information.
• Prepare spreadsheets, reports, mailing lists, correspondence, meeting materials, and other development documents.
• Facilitate assignments for fundraising campaigns, public event tabling, membership drives, annual giving efforts, and donor stewardship activities.
• Perform other duties and special projects as assigned.

Required Qualifications:

• 1–3 years of experience in nonprofit development, specifically in membership is preferred with general arts administration experience.
• 1-3 years of experience dealing with nonprofit or development data and databases, including CRMs, spreadsheets, dashboards, and/or donor/membership management systems.
• Demonstrable organizational skills and exceptional attention to detail.
• Strong customer service skills and demonstrable interpersonal skills.
• Ability to manage multiple deadlines and priorities while maintaining accuracy.
• Fortitude to work within fast-paced environments that demand metrics deliverables.
• Comfortable working independently while also collaborating effectively with a team.
• Interest in film, independent cinema, the arts, or nonprofit organizations.
• Ability to maintain confidentiality and exercise good judgment when working with donor and patron information.
• Willing to pass a background check.

Individual Expectations:

• 100% reliable and personally accountable. Zero “flake” factor.
• Does not fear change, is resilient.
• Curious, friendly, open, and approachable. Unafraid to approach strangers.
• Never faults, blames, or points the finger – always provides solutions.
• Naturally knows how to see the need and meet the need.
• A direct communicator.
• Naturally no-drama – refuses gossip, does not over-share, and understands appropriate workplace behaviors.
• Self-starter and willing to learn new things and grow with the position.
• Passionate about the arts.

Benefits Summary: 

SLFS offers regularly scheduled 40-hour work weeks with two consecutive days off and requires nights and weekends without exception. SLFS is with Vensure, a Professional Employer Organization (PEO), that provides benefit packages and HR services for SLFS. SLFS compensation packages include base salary plus medical, dental, vision, short-term disability, long-term disability, 401K with match, vacation pay, sick pay, holiday pay, direct deposit, employee assistance program, and mission perks such as movie tickets, discounts, and swag.