Membership Coordinator

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This is not your typical office job! The Boys & Girls Club is looking for a dedicated, professional, and organized individual to keep things running smoothly as our Membership Coordinator. If you're passionate, professional, and thrive in a fast-paced environment, this is the role for you. This position is responsible for entering membership and activity information into a database, answering phones, communicating with parents and youth, taking payments, and interacting with/mentoring youth. They are also responsible for overseeing the lobby and monitoring the main entrance into the facility.

Why You'll Love It Here:

Work-Life Balance: Enjoy a Monday through Friday schedule with no late nights or weekends required. Perfect for students, parents, or anyone seeking balance

Perks: PTO and floating holidays kick in after just three months, plus celebrate your birthday with a paid day off

Grow with Us: Access professional development opportunities and training

Essential Job Responsibilities:

Maintain accurate membership records and database entries, process applications and renewals

Handle sensitive information securely

Field inquiries from families and provide exceptional customer service

Help coordinate member events and meetings

Maintain office supplies and inventory

Assist with financial tasks such as invoicing and payment processing

Perform general clerical duties such as filing, scanning, and data entry

Engage with our young members, offering mentorship and support as they navigate their Club experience

Other responsibilities as assigned by supervisor

Needed Knowledge:

Some front desk, office, or customer service experience

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Docs, with the ability to learn new software tools as needed

Excellent organizational skills, with both electronic data and physical files

Ability to handle personal information with sensitivity and confidentiality

Ability to communicate effectively over the phone, in person, and over email

Flexibility and adaptability to thrive in a lively, energetic environment

Willingness to learn and implement Trauma-Informed Practices to help create an environment of safety, awareness, trust, and empathy with youth and fellow staff members

Willingness to develop and exemplify social-emotional competencies: self-awareness, self-management, social awareness, relationship skills, and responsible decision-making

Requirements:

Must be able to pass a criminal background check, MVR check, and drug screening

18 years and over 

Job Preferences:

21 years and over (to meet driving requirements), be willing and able to drive 15 passenger vans

Bilingual Spanish/English speaking preferred

2 years of office and/or customer service experience

1 year of experience working with youth