Mentoring Support Coordinator

Position Title:  Mentoring Support Coordinator 

Position Classification: Non-Exempt 

Work Schedule: 40 hours per week, Monday – Friday, some evening and weekend hours required 

A Mentoring Support Coordinator should expect they will need to be available for calls up until 7:00 PM or on weekends at least 3 evenings/weekend days per week.  

Supervisor: Community Based Mentoring Support Team Lead 

Position Summary 

At Big Brothers Big Sisters of Utah, we believe that potential lives within every kid.  For more than 40 years we have been united with volunteer mentors, under-resourced kids/families, and other community partners to defend the potential of Utah’s kids. Big Brothers Big Sisters of Utah (BBBSU) is a team of passionate and diverse people united by commitment to our mission; providing children who are facing adversity with strong and enduring, professionally supported one-to-one relationships that change their lives for the better. Our core values are to: - prioritize child safety and positive youth development above all, - maintain high standards of quality and seek innovative improvements, when possible, - focus on the people we serve and those who make it happen, and to strive to be a place where everyone feels they belong.  

This position is responsible for promoting positive youth development and improving children’s lives by establishing and supporting the ongoing positive mentoring relationships between volunteer mentors and children facing adversity. This includes working with program volunteers, families, and children to provide professional training, monitor child safety, coach toward positive youth development, and create a strong sense of affiliation with BBBSU. As part of the Community Based Match Support Team, the Mentoring Support Coordinator will work under the supervision of the CB Match Support Team Lead to ensure the Agency is providing high-quality support to all CB mentoring relationships. 

BBBSU Values 

• Igniting Potential – We prioritize positive youth development and child safety.  

• Quality and Innovation – We maintain high standards and practice continuous  

improvement.  

• Collaboration and Inclusion – We work collectively with families, volunteers, staff,  

• and partners to create a community where everyone feels they belong. We  

• prioritize youth and family voice in our decision making.

Service Delivery Responsibilities: 

• Ensure high-level child safety and consistently apply risk management knowledge by following Agency Policies and Procedures throughout all aspects of job function. 

• Be proactive to stay current on child safety best practices. 

• Diligently identify potential child safety concerns for volunteers, children, and families throughout the match relationship and follow appropriate notification procedures as necessary. 

• Be the primary contact for agency support to all participants in assigned caseload. Establish positive, trusted relationships with program participants and encourage ongoing communication and program participation by providing individual training, information, recognition, and support. 

• Continually assess program participants through conversations and surveys with a focus on child safety, match relationship development, positive youth development, volunteer satisfaction, agency affiliation 

• Conduct exit interviews with all parties at match closure to ensure a healthy and positive end to the relationship and to assess match closure, child safety, and re-match potential. 

• Provide high quality services and maintain accurate and timely records for all program participants to ensure measurable outcomes for children served. 

• Know and follow BBBSU Program Standards and Policies.

Other Responsibilities: 

• Consult and collaborate with other service delivery staff and/or supervisor as appropriate. Participate in monthly staff, team, and supervision meetings. 

• Participate in BBBSU match activities. 

• Participate in BBBSU fundraising activities that will benefit the region and agency. 

• Plan, coordinate, and lead the Youth Advisory Council (YAC) as part of the YAC staff leadership team 

• Share with development and/or marketing staff potential partnership relationships as discovered through volunteers and parents’ employers and affiliations. 

• Help Match Support Team with assigned projects. 

Preferred Qualifications and Skills 

• Must have a strong belief and commitment to the BBBSU mission 

• Bachelor's degree in social services or a related field 

• Knowledge and skill base in Youth Development 

• Excellent customer service, multicultural competence, and both written and verbal communication skills, including ability to listen and pick up on non-verbal cues, including tone, to enhance interpersonal communication and understanding. 

• Ability to collect meaningful data and draw solid conclusions. 

• Ability to effectively collaborate with co-workers and teams. 

• Must have transportation and meet state required automobile insurance minimums. 

• Must travel as needed to visit clients’ homes and participate in community meetings and events.  The position is primarily remote. 

• Primarily Remote. Routine office environment. Flexible work hours to meet customer needs. Must be available at least two-three days a week to make and take calls until 7:00 pm in addition to being available during core work hours. Must be available for occasional weekends to meet customer need and for agency activities. 

• Bilingual in English and Spanish preferred

Compensation, Perks & Benefits (Only for Full-time 30 hours +)  

• $20-21 / hour 

• Health Benefits - Medical/Dental/Vision - available on the 1st day of the month after you start 

• Paid Time Off – On Average our staff earn/accrue more than $4,000 annually from Paid Time Off Benefits 

• Two Weeks Paid Vacation 

• Paid Holidays include – major government holidays AND 1 week between December 25th and January 1st 

• Mileage Reimbursement for Travel 

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