Operations Director

Position Summary:

Neighborhood House enriches, empowers, and educates children and adults through quality, affordable preschool programs, adult day services, and comprehensive family support. With two vibrant campuses and a strategic vision for continued expansion, we are seeking an experienced and forward-thinking Operations and Technology Director to help lead our infrastructure and growth efforts.

This role is part of the Executive Leadership Team and oversees the daily operations and long-term planning for our facilities, technology, and organizational systems. The successful candidate will demonstrate exceptional project management, leadership, and technical skills, with a strong understanding of facility development, system integration, contractor oversight, and regulatory compliance.

This position is ideal for someone with a strong strategic mindset who thrives in a collaborative environment and can take a hands-on role in managing complex operations while preparing the organization for future facility growth.

Reports to: Executive Director

Salary: $80,000 – $90,000

Term: Full-time

Benefits: PTO, Paid Holidays, 401(k) Match, Health, Vision, Dental, Discount Dependent Care, Daily Lunch Provided

Key Areas of Responsibility:

• Oversee all operational systems across two Neighborhood House campuses, including facilities, technology, grounds, transportation, safety, and kitchen operations.
• Serve as the lead project manager for all facility improvement projects, capital upgrades, and any new physical site development or expansion initiatives.
• Develop and implement operational strategies and procedures to support organizational growth, staff efficiency, and service delivery.
• Create and maintain clear Standard Operating Procedures (SOPs) for core operational processes; ensure systems are consistently updated and implemented across departments.
• Lead all facilities-related planning, including preventive maintenance, inspections, safety protocols, vendor contracts, and compliance.
• Maintain and enhance building safety and security systems (e.g., access controls, cameras, alarms, emergency preparedness).
• Collaborate with Executive Leadership to ensure operational priorities align with strategic goals and budgetary constraints.
• Manage relationships and contracts with all external vendors and service providers (mechanical, plumbing, electrical, HVAC, landscaping, etc.).
• Coordinate scheduling, set-up, and logistics for all internal and external events in collaboration with program departments.
• Ensure all digital systems (including databases, IT infrastructure, and reporting tools) are integrated, secure, and optimized for cross-departmental use.
• Oversee reporting and compliance with licensing, accreditation, and health/safety regulations, including CACFP and other operational grants.
• Supervise and support any operations, kitchen, facilities, and IT staff.
• Demonstrate strong change management skills to lead the organization through evolving systems, growth initiatives, and cross-departmental process improvements.

Preferred Qualifications:

• Minimum 5 years of progressive leadership experience in operations, facilities management, or organizational systems — preferably in a multi-site, nonprofit, or education/human services environment.
• Demonstrated experience managing capital improvement projects, vendor negotiations, and new facility development or site expansion.
• Strong project management skills with the ability to oversee multiple initiatives and deadlines across departments.
• Advanced computer literacy, including proficiency with databases, Microsoft Office/Google Workspace, facility management platforms, and communication tools.
• Deep understanding of mechanical systems, construction, plumbing, electrical, and contractor management.
• Strong strategic and analytical thinking, with an ability to solve complex problems creatively and collaboratively.
• Bachelor's degree in operations management, business administration, information systems, or a related field preferred.
• Excellent written and verbal communication skills.
• Experience working in diverse, community-centered environments is a plus.
• Bilingual (English/Spanish) preferred but not required.

Additional Requirements:

• Valid driver’s license and clean MVR
• Must pass a background check and drug screening
• CPR/First Aid certification and Food Handler Permit (or ability to obtain upon hire)
• Occasional availability on evenings, weekends, or holidays for events or emergencies

To Apply:

Please apply online at nhutah.org/about-us/employment or email your resume and cover letter to hiring@nhutah.org.