Operations Manager

The Operations Manager is a leadership position at Park City Film, responsible for ensuring the seamless execution of all film screenings and events. This role oversees Venue Managers and concession volunteers, providing the guidance and support needed to maintain a high-quality and consistent guest experience for all screenings. The Operations Manager combines hands-on event management with behind-the-scenes coordination, including reporting ticket sales and attendance to theatrical distributors and managing front of the house operations. The ideal candidate is proactive, detail-oriented, and passionate about independent film, with the ability to lead a small team in a fast-paced, community-focused arts environment.

Qualifications
The ideal candidate is highly organized, dependable, and an effective communicator with strong leadership and problem-solving skills. They should have experience supervising staff or managing operations in a customer service, hospitality, or event-based environment, and be comfortable working both independently and as part of a team. Attention to detail is essential, particularly in financial tracking and reporting, along with the ability to manage multiple priorities and remain calm under pressure. Familiarity with point-of-sale systems, basic financial reconciliation, and reporting processes is required. A passion for film and community engagement, along with a commitment to professionalism, inclusivity, and excellent customer service, is essential for success in this role.

Key Responsibilities:

* Oversee the set-up of the Park City Film venue for evening film screenings (Friday-Sunday, plus occasional Thursday (or other weeknight) screenings 1-2 times per month).

* Schedule and manage concession venue managers.

* Manage volunteer job postings and assignments.

* Manage Front of House operations – ticket and concession sales, as well as alcohol sales for special events. Includes onsite cash and credit card sales and online ticket tracking via the Eventive platform.

* Oversee concession supplies and procurement – includes monitoring supply levels, placing orders with vendors and directing purchasing.

* Oversee nightly cash reconciliation and financial reporting.

* Report ticket sales and attendance to theatrical distributors.

* Weekly cash deposits to bank and film drop-off.

* Timesheet tracking for projectionists and venue managers biweekly.

* Monthly financial reporting.

* Maintain a welcoming and safe environment for patrons, while ensuring compliance with health and safety protocols.

* Assist venue managers with tasks needed to provide consistent operations and exceptional customer service.

Requirements:

* Strong organizational and time-management skills.

* Working knowledge of Microsoft excel

* Troubleshooting ability: Ability to tell when something is wrong or is likely to go wrong, and to initiate troubleshooting steps to work towards a resolution. Ability to work under pressure, resolve emergency situations and remain calm in stressful situations.

* Ability to lift/move tables and supplies (up to 30 lbs) and be on your feet for several hours.

* Comfortable handling cash and basic reconciliation tasks.

* Experience working with the public or in customer service settings.

* Ability to work independently and direct a small team of volunteers.

* Familiarity with Square or similar POS systems a plus.

* Have a valid On-Premise Alcohol Servers certificate, or able to obtain one within 30 days from date of hire.

Special Requirements: This job requires the ability to work independently and make decisions based on the Park City Film’s mission, vision and policy. Must be able to work flexible hours, including nights and weekends each week and the occasional holiday. Must be able to think and act quickly under pressure, work within tight deadlines and be task oriented.

Terms of Employment:
This is a part-time evening position (~10-15 hours/week), typically Friday, Saturday, and Sunday nights, with occasional screenings on Thursdays and other weekday nights and holidays. The Operations Manager reports to the Park City Film Executive Director. Compensation is commensurate with experience ($20-$25/hr).

To apply, send a cover letter and resume to director@parkcityfilm.org with subject Park City Film – Operations Manager. Applications accepted until the position is filled.