Operations Support Assistant

Visit https://ywcautah.bamboohr.com/careers/393?source=aWQ9MTg%3D to apply to this position.

Position: Operations Support Assistant

House/Week: Full Time 36 hours/week

Compensation: $22.00/hr

Reports to: Director of Administrative Services

Direct Reports: None

Internal Job Code: OPS-SA

Job Posted: 6/6/2025

Organization Overview

Since 1906 YWCA Utah has been a voice for women, a force for change, and a place for hope. YWCA is Utah’s most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, children’s programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited child care and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life.

 Mission: YWCA Utah is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Benefits – 30 hours/week or more

In addition to being a part of an organization dedicated to race & gender equity in Utah, benefits of working at YWCA include: 

• Paid parental leave (six weeks after 12 months of employment)
• Generous package of vacation, sick, and bereavement time available to all employees (amount accrued varies based on hours/week)
• Health and dental insurance eligibility for employees, partners, and dependents
• 11 paid holidays
• Employer retirement contribution of up to 10.5% of gross annual salary when eligible
• Professional development with internal and external training opportunities
• Free Employee Assistance Program providing counseling options to employees, partners, and dependents

Position Summary:

Be the Backbone of Goodness: Join Us as an Operations Support Assistant!
 At YWCA Utah, we’re looking for a go-getter with a heart of gold to join our team as an Operations Support Assistant. This isn’t your typical desk job—it’s a dynamic, full-time (36 hours/week) role where you'll split your time between the hustle of our kitchen and the heartbeat of our business office. You’ll help nourish our shelter residents with care and compassion while keeping the behind-the-scenes operations running like a well-oiled machine.

If you're reliable, detail-savvy, love pitching in where you're needed, and believe in showing up for survivors and families, this is your chance to make real impact—and have a really rewarding day, every day.

Schedule & Role Rhythm
 The Operations Support Assistant works a consistent, reliable schedule that helps anchor the flow of our team’s day-to-day needs:

• Mondays & Tuesdays: 10:00 AM – 7:00 PM
• Thursdays & Fridays: 7:00 AM – 4:00 PM
• Wednesdays off = midweek reset!

This full-time role follows a steady routine, with time generally split between kitchen prep and duties, administrative office support, and stepping in where extra hands are needed. Designed as a key support for our Operations team, this position plays a flexible but predictable role—filling in the gaps and keeping things running smoothly, every single week.

Essential Job Functions:

Kitchen Duties

• Set up, serve, and clean up meals for shelter residents
• Safely store prepared meals and ensure proper food handling procedures
• Maintain cleanliness and sanitation of kitchen and dining areas
• Collaborate with kitchen staff to ensure timely and courteous service
• Provide a friendly and trauma-informed approach for participants when serving meals and interacting in the café

Business Office & Administrative Support

• Perform general office tasks (filing, data entry, mail handling)
• Assist with intake and organization of in-kind donations
• Help manage and stock the shelter boutique for resident access
• Support shelter residents with package pickup and resource access
• Assist with light facilities or operations tasks as needed
• Work collaboratively with staff across departments

Qualifications:

• Previous experience in food service, administrative support, or nonprofit work preferred
• Ability to balance multiple tasks and switch between work settings efficiently
• Strong organizational and problem-solving skills and attention to detail
• Proficiency with general office duties, computer systems, and technology such as Microsoft Word, Excel, and Outlook.
• Proven ability to work independently, manage time effectively, and prioritize responsibilities across multiple functional areas
• Excellent interpersonal and communication skills and skilled in establishing effective working relationships
• Ability to collaborate and invite collaboration
• Must be able to lift up to 50 lbs and stand for extended periods
• Commitment to mission: Demonstrates commitment to YWCA Utah’s mission and philosophy. Actively engages in YWCA Utah’s anti-racism work.

Ideal candidates will have the following:

• Appreciation for a fast-paced environment and a variety to their day
• Welcoming and inclusive personality
• Desire to support people--whether it be our domestic violence survivors and their families or the staff who work with them
• General knowledge of direct victim services, violence against women and sexual violence issues, gender and race equity from a feminist perspective
• Understanding of equity, anti-oppression and trauma-informed philosophies

Work Environment and Physical Demands:

This position is physically active and partially takes place in a busy kitchen setting. It may require handling large food deliveries, managing multiple prep tasks simultaneously, and maintaining a clean, efficient workspace. This role requires standing for long periods, lifting up to 50 pounds, and working in both kitchen and storage environments. Occasional evening or holiday work may be required to support special events or programming. Staff must demonstrate professionalism and empathy in interactions with shelter participants and staff alike, understanding the impact of trauma on behavior and communication.

Equal Opportunity Employer

YWCA Utah is an Equal Opportunity Employer (EOE) and values a diverse workplace. If you need assistance or an accommodation during the application process due to disability, it is available upon request. No applicant will be penalized as a result of such a request.