Patron Services Associate

JOB OVERVIEW:

Our ability to contribute to excellence in the arts depends on building a community with diverse cultures, backgrounds, and life experiences. We are looking to expand our team with individuals who exemplify excellence in customer service, passion for music, and commitment to engaging our ever-growing community of music lovers.

The Patron Services Associate represents Utah Symphony | Utah Opera as the primary point of contact for our patrons’ needs; including single ticket sales and exchanges, season subscription renewals and acquisitions, in-person assistance during performances and events, and ongoing fundraising efforts. The Patron Services Associate is responsible for building on existing, and cultivating new, relationships with patrons with the highest levels of service and professionalism.

Patron Services Associates are offered flexibility when signing up for shifts during the week, with schedules offered during regular business hours (M-F, 10AM – 6PM) as well as evenings and weekends during performances; with occasional matinee/morning concert shifts.

ESSENTIAL RESPONSIBILITIES INCLUDE:

• Answer inbound calls for ticket sales, exchanges, season subscriptions, and inquiries and requests for information.
• Conduct Outbound calls for various campaigns including, renewals, sales, fundraising, and loyalty.
• Assist patrons with Season Subscription packages and benefits delivery.
• Provide patrons with unique opportunities to enhance their performance experience.
• Maintain familiarity with current marketing and fundraising promotions, USUO events and community calendars, and additional patron resources (such as learning materials and USUO policies).
• Develop fluency with our seasonal programming, mission, and patron management software.
• Provide performance duties during evenings and weekends.
• Cultivate relationships to build loyalty through ongoing retention and referrals.
• Assumes additional responsibilities and performs special projects as directed by the Patron Services Management team.

DESIRED EDUCATION/EXPERIENCE/SKILLS:

• Demonstrated excellence in customer service; 2+ years’ experience preferred.
• Strong experience with sales, preferably in a call center environment.
• Strong diplomacy, interpersonal and teamwork skills.
• Ability to clearly and efficiently communicate, both verbally and in written form.
• Energetic and positive personality; self-starter with high level of professionalism under pressure. Excels in a team environment.
• Outstanding problem-solving and multi-tasking abilities.
• Ability to work a flexible schedule, including regular evening and weekend hours.
• Ability to work under fast paced showtime environments.

PHYSICAL REQUIREMENTS:

Prolonged periods of remaining stationary and working on a computer.

TO APPLY:

Please apply online @ www.usuo.org/employment and include both a résumé and references with your application.