Searching for meaningful work in Utah's nonprofit sector? You're at the right place!
The UNA Job Board provides you with the most extensive selection of nonprofit job openings in the state. From entry-level to executive leadership positions across all disciplines, you'll find a wide range of opportunities that match your experience level, skills, and personal values.
Please Note:
UNA launched a new website on March 13, 2024. The new job board will take time to populate with posts. If you are a UNA Member that had a current posting, you will need to re-post your job. Click the link below to learn more.
Program Assistant
Are you passionate about engaging with people and providing outstanding customer service in a vibrant setting? Do you excel in efficiently organizing information and utilizing a mix of verbal, written, and visual communication techniques? If you thrive in handling a variety of situations with skill and adaptability, then we invite you to join us as an integral part of our guest services team.
Responsibilities:
- Coordinate Daily Operations: Lead and manage the daily operations of the guest services team, ensuring smooth functioning of sales processes for admission tickets, memberships, and concert tickets. Direct guests to resources for garden-related inquiries, programming, and special events.
- Provide Outstanding Customer Service: Lead by example in delivering exceptional customer service. Greet guests warmly and attend to their needs with enthusiasm and professionalism.
- Issue Resolution: Assist the team in resolving issues and addressing concerns raised by guests, ensuring their satisfaction and a positive experience.
- Information Management: Gather and organize information from various garden departments to effectively communicate to the guest services team. Update our internal knowledge base with clear writing and visuals to equip team members for effective customer communication.
- Special Events: Develop trainings and update knowledge base for upcoming special events. Support the will-call operation during our summer concert series and assist with various other special events and programs as needed.
- Performance Monitoring: Monitor team performance, offering coaching and feedback as needed to ensure team members meet or exceed guidelines and expectations.
- Operational Support: Support general operational needs and perform other duties as assigned by management.
Qualifications:
Associate’s degree in a related field, or equivalency (one year of education can be substituted for two years of related work experience), plus two years of related experience required; ability to use logic and reasoning to prioritize tasks; computer skills including word processing, spreadsheet software, and/or database software preferred; demonstrated human relation and effective communication skills also required.
Bachelor’s degree in a related field may be preferred.
Application link: https://utah.peopleadmin.com/postings/163587
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Additional Info
Job Type : Full-time
Education Level : Associate Degree
Organization Mission : To connect people with plants and the beauty of living landscapes.
DEI/Nondiscrimination Statement : The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Job Location : Salt Lake City
Work Model : On-site
Closing Date : 5/15/2024
Compensation Type : Hourly
Job Status : Nonexempt
Benefits Offered : Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Retirement Plan, Paid Holidays, Paid Time Off, Paid Sick Time
Pay Range : $17.00 -$18.00/hourly, depending on experience.