Program & Operations Manager

Job Title: Program & Operations Manager

Status: Full-Time, Salaried
Compensation: $60,000 – $70,000 annually (DOE)
Reports To: Executive Director

Location: Hybrid (2 remote days, 3 in office days)

About Friends for Sight

Mission: At Friends for Sight, we believe accessible vision care opens the door to discovery - creating a ripple effect for generations. That’s why we work alongside communities, partners, and families to take eye care beyond the clinic - delivering eye exams, vision screenings, and prescription glasses directly to Utahns who need them most.

Together, we’re breaking down barriers so more people can see clearly, chase their dreams, and explore their world with confidence.

Position Summary

The Program & Operations Manager  serves as the connective link between Friends for Sight’s strategic plan, Executive Director, and program teams. This role translates organizational priorities into clear, actionable plans and ensures alignment across vision screenings, mobile vision clinics, brick and mortor clinics, SightFest events, and community partnerships.

This individual plays a key role in coordinating teams, strengthening systems, and supporting consistent, high-quality, community-centered service delivery. They help ensure staff and volunteers are aligned, informed, and equipped to carry out the organization’s mission effectively.

Key Responsibilities

Strategic Alignment & Execution

• Translate the strategic plan goals into operational and program-level action plans.
• Partner with the Executive Director to ensure alignment between vision and day-to-day execution.
• Communicate priorities clearly across teams and support ongoing alignment with organizational goals.

Program Coordination

• Coordinate scheduling, staffing, and logistics for screenings, mobile clinics, SightFest events, and partner engagements.
• Support smooth execution of programs by aligning staff, volunteers, and community partners.
• Ensure services are delivered in an organized, efficient, and age-appropriate, person-centered manner.

Operations & Systems

• Support the development and refinement of policies, procedures, and workflows.
• Review and analyze operational data, reports, and records to inform planning and decision-making.
• Help maintain accurate scheduling, documentation, and internal systems.

Team Coordination & Leadership Support

• Serve as a central point of coordination between program staff, operations, and leadership.
• Motivate and support teams to stay aligned, accountable, and focused on shared goals.
• Foster clear communication and collaboration across departments.

Strategy Translation into Team Goals

• Translate organizational strategic plan KPIs into:
  • Program benchmarks
  • Team-level goals
  • Individual staff performance expectations
• Work with staff and leadership to ensure goals are clear, measurable, and aligned with organizational priorities.

Communication & Partnerships

• Maintain strong relationships with schools, volunteers, healthcare partners, and community organizations.
• Communicate regularly with internal teams to ensure clarity on priorities, schedules, and program needs.
• Represent Friends for Sight in a professional, collaborative manner.

Qualifications

• Bachelor’s degree required.
• Several years of experience in program management, operations, or nonprofit coordination.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and coordinate cross-functional teams.
• Experience translating strategy into execution is highly preferred.
• Experience in nonprofit, healthcare, education, or community-based services is a plus.

Why Join Friends for Sight

• Be part of a mission-driven team improving access to vision care across Utah
• Work in a collaborative, supportive environment
• Make a direct impact in the lives of children, families, and underserved communities
• Gain experience in nonprofit operations and community-based healthcare services

Benefits

• Health Insurance
• Retirement  
• Paid holiday and paid time off

Non-Discrimination Statement

• Friends for Sight is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. We value diverse perspectives and believe they strengthen our work and our impact in the communities we serve.

How to Apply

Please submit a resume and cover letter to Executive Director, Jamie Justice at jamiejustice@friendsforsight.org

In the subject line of the email please include: Program & Operations Manager Application