Rental Intake & Processing Assistant

Position Summary:

Under the direction of the Housing Director and supervision of the Lead Rental Manager, the Rental Intake and Processing Assistant supports low-income households in Utah County in need of rental assistance by helping them access rental, deposit, and utility support. This position handles both intake and processing tasks—from welcoming clients and reviewing applications to coordinating payments—and requires a full understanding of all CASFB rental assistance programs.

Compensation:  

Compensation: Range $19.25/hr. Depending on Experience. This position is a full-time position for up to 40 hours/week, complete with medical, dental, PTO (Paid Time Off), 403(b) retirement plan benefits

This job description is not intended to be all-inclusive; employees may perform other reasonably related duties as assigned by supervisory personnel.

Administrative Responsibilities

• Have a full understanding of all CASFB’s rental assistance programs, eligibility criteria, and funding sources
• Serve as the first point of contact for clients in need of rental assistance
• Conduct intake interviews in person or over the phone; assist clients in completing applications
• Collect and verify required documentation (ID, lease, eviction notices, income verification, etc.)
• Review application files for accuracy and completeness; determine appropriate program fit
• Coordinate property inspections and follow up on any needed landlord repairs
• Prepare approval or denial letters; generate payment vouchers and coordinate check distribution
• Maintain accurate records in HMIS, CAP 60, and other required systems
• Collaborate with case managers to support client action plans and long-term housing stability
• Communicate with landlords, attorneys, and service providers on behalf of clients
• Maintain organized digital and physical files to ensure program compliance
• Participate in team meetings, trainings, and outreach efforts
• Perform other duties as assigned by the program manager or directors

Qualifications:

Associate’s degree or equivalent work experience

Rental assistance or loan processing experience helpful

• Strong communication, organizational, and data entry skills
• Ability to handle sensitive or high-stress situations with professionalism and compassion
• Knowledge of community resources and housing-related services preferred
• Bilingual (English/Spanish) strongly preferred
• Reliable transportation and flexibility for occasional outreach or special projects

To apply for this position, please go to the following link https://communityaction.classic.splashtrack.com/Vacancy/476541560/communityaction/102 and click apply next to the job posting.