Resident Services Coordinator - Permanent Supportive Housing

Mission of Housing Connect

The mission of the Housing Connect is to provide and develop quality affordable housing opportunities for individuals and families while promoting self-sufficiency and neighborhood revitalization.

Job Statement

The Services Coordinator - Kelly Benson supports the mission of Housing Connect by assisting with the development and implementation of our program. The Services Coordinator will manage all aspects of the case management team who works directly with formally chronically homeless individuals providing intensive case management services in a variety of settings including but not limited to client homes and agency office space. The Services Coordinator may also be required to carry a case load of their own while working closely with resident services staff, housing management, landlords, and community partners to identify needs and coordinate resources that promote self-sufficiency, empowerment and healthy communities including, but not limited to, substance abuse referrals, mental health referrals, employment counseling, financial counseling and housing retention.

Job Description 

Program Development and Management

• Ensure the day-to-day service coordination and service operations are functioning in accordance with agency philosophy and standards set forth in funding contracts and agency policy.
• Assist program participants in navigating their way through the social services systems in order to get the services they are requesting, and help them remove barriers.
• Maintain program participant’s files in accordance with legal and grant requirements, and complete all documentation in a timely manner.
• Ensure reports are submitted to the proper staff or supervisor by set reporting deadlines.
• Responsible for performing professional-level administrative duties involving research, analysis and reporting.
• Develop, implement and assess outcome measures as necessary for supportive services.
• Develop and implement short and long range plan for supportive services for program participants.
• Create and update client information in the Homeless Management Information System (HMIS) and oversee the data collection for the services team.
• Ensure all quarterly reports are complete for program participants in HMIS including SPDATS

Collaboration

• Cultivate current and develop new partnerships with service providers to ensure a continuum of care for program participants.
• Actively coordinate supportive services for program participants in collaboration with community partners.
• Maintain working relationship with property managers through regular communication and updates.
• Attend Resident Services meetings, clinical staffing meetings, and other community building meetings as necessary.
• Relay information to PSH Manager and Housing Connect departments regarding program participant’s issues and needs.
• Support Resident Services coworkers and other Housing Connect staff and work as a team to accomplish agency, department and program goals.

Supervision

• Assist in the hiring and training of staff and volunteers to carry out program activities.
• Provide supervision and oversee case coordination/case staffing with services staff.
• Assist and coordinate office functions to assure a safe and productive work environment.
• Hold regular staff meetings and provide support through supervision for the services team.
• Promote agency mission and strategic plan by writing objectives into staff performance plans.

Tenant Support and Advocacy

• Identify available housing options and assist clients with the application and move-in process.
• Develop and maintain a comprehensive network of education, training, mental health, substance abuse, economic development and other supportive services for adults who have been chronically homeless.
• Work with and support residents in their efforts toward housing stability by defining goals that are clear, measurable and have a time frame.
• Build effective relationships with residents through regular contact in person, by telephone and in writing.
• Complete well organized case files that accurately reflect services provided.
• Complete paperwork, monthly reports and case notes accurately and on a timely basis.
• Attend and actively participate in case staffing and agency meetings, weekly and as requested.
• Follow up on all referrals to ensure that adequate, appropriate services are being provided.
• Assist residents with applying for, obtaining and maintaining benefits.
• Collect program data to track resident progress on a monthly basis.
• Research and have a working knowledge of a Housing First approach, as well as a client driven approach to supportive services.
• Support residents in creating and maintaining a forum in which they can provide feedback for improvement.
• Ensure client needs are met by providing interpretation and translation services, when appropriate, with the use of agency approved resources.
• Perform other duties as assigned.

MINIMUM REQUIREMENTS 

• Bachelor degree in Social Services or related field
• Four years’ experience in program implementation and management preferred
• Two years’ experience in staff supervision preferred
• Computer literate
• Experience working with low income and chronically homeless individuals
• Ability to work both autonomously and as part of a team
• Ability to express ideas clearly, both verbally and in writing
• Clear understanding of crisis intervention and ability to manage others in crisis
• Knowledge of grant process and reporting
• Extensive knowledge of program administration and maintenance

Knowledge Of:

• Issues impacting chronically homeless men and women
• Principles, methods, and techniques of effective program development, administration and management
• Methods and techniques of effective case management and assessment skills
• Social service programs and community resources
• Grant writing
• Budgeting principles and procedures

Ability To:

• Work occasional evenings and weekends
• Solve complex situations and diffuse explosive situations
• Approach problems proactively with solution focus
• Establish working relationships with residents, co-workers, and other professionals
• Prepare comprehensive reports
• Prioritize workload
• Access community resources and form collaborations
• Use personal vehicle with mileage reimbursement for site visits

Apply online at: https://hoc.recruiting.pdsvista.com/apply/2025-009P1276?step=Resume