Resident Services Director

The Mission of Housing Connect

At Housing Connect, we believe that a home is a space that offers safety and comfort. Our homes ground us, remind us of our deepest values and hopes, and provide inspiration and motivation to succeed and strive to better our lives and those of our families.

Housing Connect is a leader in finding solutions to the affordable housing crisis affecting our communities. We are the connectors. We’ve connected thousands of Utahns with what they need to find stable ground. And we’ve been recognized locally and nationally for our work.

The Resident Services Director will be responsible for creating innovative and engaging programs that enhance the overall resident experience. This individual will be responsible for developing forward-thinking initiatives that foster a vibrant, inclusive community while continuously improving services to meet the evolving needs of residents.

The Resident Services Director supports Housing Connect’s mission by providing quality management, leadership, and oversight of the partnerships, programs, and activities of the Resident Services Department, including but not limited to youth and family services, financial empowerment and self-sufficiency programs, and supportive services for formerly homeless individuals and families. The Director supports and supervises staff and develops and implements programs based on resident needs.

The Resident Services Director is responsible for the successful implementation of the Social Determinants of Health as a core framework to focus current and future activities, initiatives, and housing development efforts.  Housing Connect’s six priority determinants are: Housing Stability, Financial Health, Food Quality & Stability, Education Connection, Health Access & Connection, and Community Connection.  Collectively, the priority determinants identify the holistic impact Housing Connect seeks to make for those served. 

Responsibilities & Duties

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

Supervision

Hire, supervise, and train staff to administer youth and family services, financial empowerment and self-sufficiency programs, and supportive services for formerly homeless individuals and families.

Provide individual support and assistance to Resident Services staff.

Assist and coordinate office functions to assure a safe and productive work environment. 

Promote agency mission by writing objectives into staff performance goals.

Provide on-site supervision and support to Housing Connect service staff and community partners at multiple locations to ensure clients receive services needed to maintain their housing. 

Program Coordination and Oversight

Plan, coordinate, and implement comprehensive services for individuals and families living in HUD assisted and Housing Connect owned properties.

Lead the execution and implementation of the Resident Services Strategic Plan, ensuring alignment with organizational goals and enhancing community engagement, resident satisfaction, and overall service delivery.

Administer contracts with appropriate community agencies to provide services.

Research similar programs and conduct literature reviews on a regular basis to ensure programs are effectively and efficiently run using best practices.

Remain familiar and current with federal regulations and program requirements.  Research innovative programs and current trends.  Update staff and implement programmatic changes and/or training as necessary.

Assist in researching and writing grants and fundraising activities in collaboration with Grants and Management Teams to obtain needed funding to support all Resident Services programs.  

Maintain accurate records and program data and ensure that programs have the necessary tools to track program activities and outcomes including grant obligations.

Prepare and present outcome driven reports to Housing Connect internal teams, program funders, and community agencies according to reporting schedules.

Prepare, monitor, and provide guidance on budgets for Resident Services programs (multiple funding sources).

Regularly audit program files to assure files reflect services provided and meet requirements.

Monitor and evaluate programs regularly.

Represent the agency at community events, public forums, and resident meetings to promote the agency's mission and strengthen community relations.

Collaboration

Oversee and/or further develop a comprehensive network of self-sufficiency services, ensuring the integration of key areas such as housing stability, education, food access, financial empowerment, health access, and employment.

Develop, oversee and administer contracts and memorandums of understanding with appropriate community partners.

Actively participate in key community meetings to enhance resource access, foster collaboration, and support the agency's strategic goals.

• Establish and maintain regular meetings with community leadership to discuss residents' social needs, identify service gaps, and collaboratively develop programs that address these needs effectively.
• Build strong relationships with community stakeholders to advocate for residents and ensure the agency’s initiatives are aligned with local resources and priorities.

Work with other Housing Connect staff to coordinate and improve services for residents living in HUD subsidized units (Public Housing and Section 8) and Housing Connect owned units.

Build relationships with local neighborhood and community representatives to further common goals.

Work with community leaders, Housing Connect program managers, and tenants to identify tenant needs, leverage support, implement solutions, and support agency goals.

Assist in assessing resident needs.

Team Work

Actively engage in Housing Connect’s management team by providing insights, guiding key initiatives, and ensuring alignment between departmental goals and overall organizational objectives.

Partner with the grants team to assess, design, and refine grant applications for both new and renewing funding opportunities.

As needed, develop and maintain comprehensive program policies and procedures to ensure consistency, compliance, and effective program implementation

Review all housing forms for compliance with Housing Connect’s policies, uniformity and clarity.

MINIMUM REQUIREMENTS:

Bachelors Degree or equivalent in social work or related field. 

Minimum of five years experience in:

Program development and administration

Grant writing, administration and monitoring

Staff supervision

Computer Literate in word programs, charts, Internet, graphics

Experience working with low-income population.

Valid Driver’s License and use of personal vehicle with mileage reimbursement for site visits and other community engagements.

Knowledge of:

Principles, methods and techniques of effective program administration, management and compliance

Supervisory methods and techniques

Issues impacting low-income and single parent families. 

Best Practices for case management and case coordination.

Federal housing program rules and regulations.

Community Resources

Ability to:

Develop, plan, organize, coordinate and administer Housing Connect wide programs

Establish effective working relationships with residents, community members, employees, and public/private agencies.

Act independently

Solve complex situations and diffuse explosive situations.

Approach problems pro-actively and be solution focused.

Communicate effectively verbally and in writing.

Work some evenings and weekends.

Engage with individuals from low-income backgrounds addressing multiple challenges, in a compassionate, professional, and non-judgmental manner.

Oversee staff and programs in multiple site settings.

Prepare comprehensive reports.

Prioritize workload.

Apply online at: https://housingconnect.clearcompany.com/careers/jobs/70c36175-3382-d646-a84c-d728bb31cd1c/apply?source=3297431-CJB-0