Retail Representative

About Us
Red Butte Garden’s Retail team extends the garden’s mission by creating a welcoming and enjoyable shopping experience. Our shop features garden-inspired gifts and souvenirs that help make every visitor’s experience memorable. If you love helping people, have an eye for detail, and enjoy creating a visually appealing environment, this role is for you!

Position Overview
Retail Representatives play a key role in creating a welcoming and engaging shopping experience for Garden visitors. This is an active, public-facing position that combines frequent guest interaction with hands-on operational tasks throughout the day. Retail Representatives assist guests in the gift shop, manage merchandising and displays, and support smooth daily store operations in a dynamic environment that involves standing, lifting, and moving throughout the store, while adapting to changing guest needs.

Perks & Benefits
• Flexible part-time hours.
• Free Red Butte Garden membership.
• Discounts on classes, workshops, and gift shop items.
• UTA bus pass.
• Two tickets to the Outdoor Concert Series.
• Join a supportive, friendly team where your contributions truly matter.

Red Butte Garden is accessible through multiple public transit options. Several bus routes serve Research Park and the University Medical Center, and the Trax Red Line provides nearby access, followed by a short walk or an on-demand University campus shuttle. The campus shuttle’s Sunnyside Route offer direct service to Red Butte Garden.

Responsibilities

• Welcome guests and provide guidance on products with friendliness and attentiveness.
• Sell merchandise accurately while delivering excellent customer service.
• Maintain an organized, visually appealing store—restocking, tidying, cleaning, and arranging displays.
• Process new merchandise, including pricing and display setup.
• Ensure daily store operations run smoothly while maintaining an inviting shopping environment.
• Assist guests with core guest services tasks, including selling memberships and answering general questions.

Cross-Training
Employees on the Retail team receive training in the core tasks of the Guest Services team, ensuring seamless, positive guest experiences. At times, employees may be asked to temporarily work in the other area during peak times or unexpected situations; in these cases, they only perform only the tasks for which they have been trained.

Employees may also be considered for full cross-training, which qualifies them for regular shifts on the Guest Services team. Full cross-training is optional, manager-initiated, and dependent on operational needs.

Preferences

• Detail-oriented, proactive, and self-directed.
• Enjoys organizing, maintaining, and enhancing a visually appealing store.
• Friendly, approachable, and motivated to provide excellent guest service.
• Comfortable balancing operational tasks with guest interactions independently.

Minimum Qualifications

High school diploma or equivalency (one year of education can be substituted for two years of related work experience) required. One year full-time customer service experience or equivalency, demonstrated human relation and effective communication skills also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

APPLICATION LINK: https://utah.peopleadmin.com/postings/195292