Services Coordinator - Grace Mary Manor

Job Description

Objective A: Program Development and Management

• Ensure the day-to-day service coordination and service operations are functioning in accordance with agency philosophy and standards set forth in funding contracts and agency policy.
• Assist the residents in navigating their way through the social services systems in order to get the services they are requesting, and help them remove barriers in their way via advocating for them.
• Maintain resident files in accordance with legal and grant requirements, and complete all documentation in a timely manner.
• Ensure reports are submitted to the Resident Services Manager and/or Grant Writer/Development Coordinator by set monthly report deadlines.
• Responsible for performing profession-level administrative duties involving research, analysis and reporting.
• Work with Resident Services Manager and Fund Developer to actively seek and develop fund raising strategies for supportive services for residents of Grace Mary Manor.
• Develop, implement and assess outcome measures for supportive services.
• Research similar programs and conduct literature reviews on a regular basis to ensure programs are effectively and efficiently run.
• Complete all paperwork including but not limited to monthly reports, grant appeals and reports (as requested in grant requirements), data collection, etc.
• Develop and implement short and long range plan for supportive services for the residents.
• Facilitate development of and provide support for the GMM Tenant Association.
• Create and update client information in HMIS computer program and oversee the data collection for the services team.

Objective B: Collaboration

• Cultivate partnerships with service providers to ensure a continuum of care for Grace Mary Manor Residents.
• Actively coordinate on-site services for residents in collaboration with community partners.
• Maintain working relationship with onsite property management and maintenance through regular meetings and updates.
• Attend Grace Mary Manor staff meetings, Resident Services Meetings, Grace Mary Manor clinical staffing meetings, and other community building meetings as is necessary.
• Relay information to Resident Services manager and Housing Connect departments regarding resident issues and needs.
• Support Resident Services co-workers and other Housing Connect staff work as a team to accomplish agency, department, and program goals.

Objective C: Supervision

• Assist in the hiring and training of staff and volunteers to carry out program activities.
• Provide supervision and over site for case coordination/ case staffing with community partners.
• Assist and coordinate office functions to assure a safe and productive work environment.
• Hold regular staff meetings and provide support through supervision for the services team.
• Promote agency mission and strategic plan by writing objectives into staff performance plans.
• Supervise HACSL Supportive Housing Case Manager.
• Coordinate weekly case staffing with services staff and partners.

Minimum Requirements:

• Bachelor degree in Social Services or related field
• Two years full-time, paid experience
• Computer literate
• Two years full-time paid experience supervising staff and working with volunteers
• Experience working with low income individuals
• Ability to work both autonomously and as part of a team
• Ability to express ideas clearly, both verbally and in writing
• Clear understanding of crisis intervention and ability to mange others in crisis
• Knowledge of grant process and reporting.

Knowledge Of:

1. Issues impacting chronically homeless individuals.
2. Principles, methods, and techniques of effective program development, administration and management.
3. Methods and techniques of effective case management and assessment skills.
4. Social service programs and community resources.
5. Fund raising strategies.
6. Grant writing.
7. Budgeting principles and procedures.

Ability To:

1. Work occasional evenings and weekends.
2. Solve complex situations and diffuse explosive situations.
3. Approach problems pro-actively with solution focus.
4. Establish working relationships with residents, co-workers, and other professionals.
5. Prepare comprehensive reports.
6. Prioritize workload.
7. Access community resources and form collaborations.
8. Use personal vehicle with mileage reimbursement for site visits.

Apply online at: https://housingconnect.clearcompany.com/careers/jobs/d649894c-9917-6310-3447-5f7fd390a000/apply?source=3315365-CJB-0