Social Services Manager

Social Services Manager
Salt Lake City Public Library

Salary:    $35.41/hour $73,652.80/annually depending on qualifications
Posted:    May 16, 2025 

Closes:    Open until filled, preference given to candidates who apply by June 2, 2025

FLSA Status:    Full-time/ Exempt
Reports to:    Nicole Campolucci - Director of Social Services & Safety

About the Library 

The City Library builds a foundation of equity, connection, and limitless possibility. We are active in our community and collaborate to address needs and realize aspirations. We connect people to information, resources, experiences, and each other. Our work sustains a vibrant Salt Lake City. Guided by a deep understanding of the aspirations, needs, and motivations of our customers, The City Library takes a human-centered approach to designing and delivering meaningful services, collections, resources, spaces, programs and events to all members of the community.

Library staff are highly engaged, purpose-driven, people-centered, and express a high level of satisfaction with their work. The City Library is an Equal Opportunity Employer and is committed to a diverse workforce.

Click here to learn more about what makes The City Library a great place to work and why Salt Lake City is a great place to call home.

About the Position

The City Library has an exciting opportunity for a dynamic individual to lead the Library in continuing to develop and lead a robust program that will address immediate needs of library patrons who are in need of social services. The Social Services Manager will build upon and develop partnerships with organizations that can directly connect patrons to helpful resources. The Social Service Manager will work under the direction of the Director of Social Services & Safety.

Core Responsibilities

• Partnerships and Community Relationships. Works closely with the Director of Social Services & Safety to develop and implement a social services plan for the library system. Establishes and engages in working relationships with community agencies to best support patrons in need. Maintains mutually beneficial partnerships with community agencies to provide excellent services. 

• Building a better community. Focuses on the role the library can play in changing people’s lives and in enhancing communities. Evaluates services, prioritizes projects, and allocates resources to best meet organizational and community needs.

• Direct Services: Provides direct supportive, non-therapeutic services to patrons experiencing high psychosocial needs up to 10 hours per week (25%). This includes, but is not limited to, providing fixed outreach services, crisis de-escalation, rapport-building, emotional support, and light case management services. Maintains strict confidentiality in accordance with DOPL and NASW Code of Ethics standards. Completes documentation in accordance with Library guidelines. 

• Supervision and leadership.  Leads a team, by setting an example, that is sensitive to human needs, human-centered, and approaches situations through a trauma-informed lens while providing services to a diverse population in an urban environment. Provides supervision and coaching for assigned employees. Responsible for assisting in and/or leading interviewing, hiring and training of new staff in accordance with Library Standards, creation of monthly and daily departmental schedules, and assisting in the development of policies and procedures. Matches staff talents and skills with projects and allocates resources. Monitors performance, sets goals, evaluates and motivates team members. Coaches, counsels and disciplines staff members not meeting expectations or requirements in a timely manner. Works closely with the Safety Manager to advance the goal of positive engagement and prevention being prioritized when interacting with patrons. Reviews documentation completed by social services staff to ensure standards are being upheld. Provides clinical supervision to interns and/or under-licensed staff in accordance with DOPL regulations.

• Training and compliance. Ensures direct reports, including interns, complete required training, including thorough onboarding utilizing standardized training guides, and maintain current required certifications.  Assesses and recommends training opportunities to support staff work. Assists with social services trainings and other topics, as assigned. 

• Monitors assigned budget. Works with the Director to recommend the annual Department budget. Monitors and approves expenditures, ensuring the responsible and equitable use of public funds.

• Working relationships. Fosters good working relationships with diverse people including staff, patrons, volunteers, vendors, law enforcement, and community partners. Accepts and completes assignments from supervisor, Director, or other Library staff in a professional and timely manner. Works closely with the Safety Manager, Public Service Director, and other relevant library staff to ensure continuity of service and human centered approach while applying policy and procedures. Fosters good working relationships with diverse people including staff, patrons, and community partners. Accepts and completes assignments from the Director of Social Services and Safety in a professional and timely manner.

• High quality customer service. Creates an atmosphere of delivering high quality customer service to all patrons, colleagues, and community partners. Models exceptional customer service with each interaction, including exceptional verbal de-escalation skills. Seeks new and innovative ways to provide social services. Reviews processes and staff performance to ensure accurate, efficient and consistent results in all customer service interactions. Resolves difficult customer service interactions requiring the intervention of a supervisor. Excels in serving a diverse population. 

• Communication. Engages in professional communication with team, coworkers, and external stakeholders. Ensures library services, along with the Library’s brand and message, are being delivered at a consistently high level. Supports and promotes the mission and strategic plan and communicates system-wide goals and measures. Communicates the importance of providing satisfaction and value for taxpayer funds. Attends internal and external meetings, as assigned/required, and represents the Social Services team/SLCPL in a manner which fosters trust and collaboration.   

• Decision Making. Makes well informed, sound decisions for each location and the organization. Runs monthly reports; utilizes various data analysis tools and appropriately weighs factors and inputs in decision making. Assesses alternatives from multiple viewpoints and perspectives. Understands and considers financial implications of decision alternatives. Effectively implements decisions and evaluates results.

• Teamwork. Fosters positive teamwork among staff. Shares perspectives with the team and contributes to the dialog in reviewing initiatives, policy/procedure changes, and library operations in a professional manner. Encourages and models teamwork between Social Services and other departments.

• Other duties. Performs other duties as assigned or required.

• Staff Professional Development. Works with the People and Culture Team to develop and provide training relevant to social services needs, including working with mental health issues and vulnerable populations. 

Minimum Qualifications

• Master’s Degree in Social Work. 

• Three years directly related work experience is required, one of which must be in a supervisory capacity.

• Education and experience may be substituted on a one-for-one basis with the exception of supervisory requirements.

• Maintains current Licensure with the State of Utah as a Licensed Clinical Social Worker.

• The ability to supervise students or social worker interns.

• Experience working collaboratively with community agencies.

• Demonstrated commitment to developing and contributing to an inclusive and equitable work environment.

• Demonstrated commitment to integrating cultural competency practices into their daily work.

• Proven ability to positively work with people from a diverse range of backgrounds.

• Superior organizational skills, time management skills, and detail orientation.

• Demonstrated ability to plan strategically while executing daily detailed tasks.

• Excellent written and verbal communication skills, including presentation skills, skill with group and team dynamics, and the ability to motivate and negotiate with diverse individuals and groups.

• Experience in project management, including planning and evaluation, scheduling and monitoring, coordinating multiple projects, and project communications. Must be able to use technology to plan, communicate, deploy and evaluate multiple projects simultaneously.

• Required to maintain professional knowledge, skills and licensure

• Ability to assess, recommend, and implement improved policies, processes and procedures relating to area of responsibility.

• Ability to use data in decision making for organizational needs.

• Ability to establish and maintain positive working relationships with staff, partners, community members, and the public.

• If travel is required for library purposes, must have transportation. If using a personal vehicle, must maintain state required insurance.

Preferred Qualifications

• Spanish language and/or other non-English language skills.

• Experience serving on government, educational, and/or nonprofit boards.

• One year experience working with homeless services agencies within Salt Lake County

• A robust network of positive relationships throughout Salt Lake City.

• Experience with library operations, programs, and services.

• Experience with library computer systems, databases, software, and commonly used technology and applications. 

Working Environment

• Work is performed in a busy, urban public library environment.

• Subject to repetitive movement. May be subject to standing or sitting for extended periods of time.

• Considerable exposure to stressful situations as a result of human behaviors.

• Subject to intermittent periods of inclement weather when participating in library outreach programs.

Schedule

• Full-time, 40 hours per week. Schedule is typically Monday - Friday, 9am to 6pm, with flexibility to provide services during the evenings or on weekends. 

Other Information

• Completion of criminal background check will be required if the candidate is over eighteen (18) years of age.

• The City Library participates in the federal Employment Eligibility Verification Program (E-Verify). Employment is contingent upon confirmation of your employment eligibility through the E-verify system.

• The City Library is an Equal Opportunity Employer and is committed to a diverse workforce.

Compensation

• Starting Range 22; $35.41/hour $73,652.80/annually. Employment offers are made dependent upon experience.

• This is a full time position and includes excellent benefits such as paid vacation, health and life insurance, and retirement benefits.

How to Apply

• Send an email with an attached résumé and cover letter (PDF or Word Document) indicating position title to the Human Resources Department at hrlib@slcpl.org.

• Position is open until filled with preference given to candidates who apply by June 2, 2025. (Candidate review may take place prior to the closing date.)