Support Services Manager

• Key Responsibilities
  • Fundraising & Donor Stewardship Support:
  • Manage donor database entries, ensuring accuracy, and generate reports as needed. 
  • Coordinate donor communications, including processing thank-you letters and tracking stewardship touchpoints.
  • Assist with campaign logistics and basic grant administration.
  • Work closely with staff and volunteers to help create stories.

• Program Data Tracking & Administration:
  • Oversee data collection and entry for all programs, maintaining organized and confidential records.
  • Generate program impact reports to help evaluate effectiveness and inform future planning.
  • Maintain organizational files (CRM) and manage general office administration tasks.
  • Keep accurate records of program, service, and event budgets

• Event Planning & Coordination:
  • Provide logistical and administrative support for events, trainings, and community gatherings.
  • Coordinate event logistics, including vendor communications, attendee registration, and on-site event support.
  • Ensure photos are taken at all events, and maintain photo database (Google Drive).

• Volunteer Coordination:
  • Serve as the primary point of contact for prospective volunteers.
  • Coordinate volunteer & mediator recruitment, onboarding, scheduling, and appreciation efforts.
  • Maintain volunteer records and track hours in the volunteer management system.

• General Operations Support:
  • Ensure the office and remote environment are in order with supplies and operational tools - i.e. Google Calendars, stocked with necessary supplies, and operational.
  • Other tasks and special projects as they arise. 

Qualifications and Skills

• Experience: Proven administrative or operations experience, preferably within a non-profit environment. Experience in fundraising support, event planning, or volunteer management is a plus.
• Skills:
  • Organizational Prowess: Excellent organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously in a fast-paced environment.
  • Tech Savvy: Proficient in Google and Microsoft Office Suite. Experience with CRM software or donor management databases is highly desirable. 
  • Communication: Strong interpersonal skills and excellent written and verbal communication abilities.
  • Team Player: Ability to work independently with minimal supervision while also thriving in a collaborative, team-oriented setting.
• Attributes: A positive attitude, problem-solving skills, and a commitment to the mission of our organization. 

To Apply

Interested candidates should submit a resume and cover letter to gretchen@mountainmediationcenter.org

Learn More About Us On Our Website:  https://mountainmediationcenter.org/