Support Services Supervisor

ABOUT THE UTAH DOMESTIC VIOLENCE COALITION:

The Utah Domestic Violence Coalition (UDVC) is a nationally recognized leader in its mission to end domestic violence through advocacy, education, collaboration, and leadership. As Utah’s statewide coalition, UDVC works with community-based organizations, law enforcement, healthcare providers, and policymakers to create a unified, survivor-centered response to domestic violence.

Our member programs provide vital services such as emergency shelter, legal assistance, advocacy, and outreach, with a focus on serving rural and diverse communities. Committed to systemic change, UDVC addresses the root causes of violence through prevention, public awareness, and policy advocacy, imagining a future where all individuals and families live free from violence and are empowered to thrive.

 JOB SUMMARY:

The Support Services Supervisor (SSS) will lead two UDVC programs: The LINKLine, Utah’s statewide domestic violence hotline, and the organization’s Training Program. This role combines operational oversight, program development, and team leadership to ensure both programs deliver high-quality, impactful services that align with UDVC’s mission.

For the LINKLine, the SSS will manage daily operations, ensuring consistent, trauma-informed, and culturally sensitive services while supporting staff and volunteers. The role includes coordinating outreach and awareness efforts, collaborating with community partners, and managing administrative responsibilities such as grant reporting and maintaining detailed records. In addition, the SSS will ensure adequate LINKLine coverage and will oversee certain volunteer activities, including participation in events and other outreach activities.

In supporting the Training Program, the SSS will supervise the staff members assigned, help improve and promote UDVC’s training services statewide, and foster relationships with community partners to expand the program’s reach. In collaboration with the Director of Programs and program staff, this role will require strategic oversight to ensure compliance with funding requirements, enhance community education and awareness, and amplify UDVC’s impact through education and professional development initiatives.

 CORE RESPONSIBILITIES:

1. Program Oversight, Administration, and Grant Management

Supervise and oversee the LINKLine program, ensuring statewide coverage with high-quality, trauma-informed, and culturally humble services, including the management of LINKLine advocates and volunteers.

Supervise and oversee the UDVC Training Program by supporting the development, promotion, and delivery of quality training materials and events to enhance advocacy responses statewide.

Maintain detailed records for both programs, including grant deliverables, budgets, and performance metrics/reports.

Collaborate with the UDVC grants team to track, report, and meet grant-related goals and objectives.

Ensure timely and accurate submission of required reports for funding agencies and UDVC leadership.

1. Staff Supervision and Development

Supervise LINKLine and Training Program staff, including managing schedules, conducting regular one-on-one supervision meetings, facilitating team meetings, and supporting professional development.

Provide consistent guidance, feedback, and debriefing for staff to promote effective service delivery and morale.

Cultivate a collaborative and supportive team environment focused on continuous learning and improvement.

1. Service Quality and Continuous Improvement

Regularly review LINKLine call data, resources, and referrals to maintain high standards of service quality.

Strengthen team knowledge of local and state resources to ensure accurate and up-to-date information is provided to callers and training participants.

Refine and improve LINKLine and Training Program processes, protocols, and materials based on state and national best practices.

1. Community Engagement and Outreach

Oversee the creation, storage, and distribution of promotional materials, attendance at community events, and delivery of presentations to community organizations.

Foster collaboration with community partners, member programs, and allied professionals to expand program impact and ensure alignment with UDVC’s mission.

1. Training Development and Coordination

Oversee the development and delivery of training curricula, including the 40-hour Core Advocacy Training (CAT), community training, LMS systems and other specialized training sessions.

Ensure that the training staff develop evidence-based training materials that address topics such as trauma-informed care, crisis intervention, cultural responsiveness, and other emerging needs.

1. Technical Assistance and Professional Development

Provide technical assistance and consultation to member programs and community partners on topics related to hotline operations, crisis intervention, and training development.

Attend and/or support UDVC-hosted events, training sessions, and conferences, including representing UDVC at state and national gatherings when necessary.

Pursue ongoing professional development to stay current on best practices and emerging trends in the domestic violence field.

1. Collaboration and Organizational Support

Work closely with UDVC leadership and staff to align LINKLine and Training Program goals with broader organizational strategies.

Support cross-program collaboration to ensure seamless service delivery and maximize the impact of UDVC’s initiatives.

 SKILLS, EXPERIENCE & PERSONAL ATTRIBUTES:

Minimum of 2 years of experience in a related field, with a preference for familiarity with domestic violence and survivor-driven advocacy principles.

Proven leadership experience in supervising teams and overseeing program operations, with a focus on aligning with organizational goals and best practices.

Experience in designing, delivering, and evaluating training programs, preferably in advocacy or crisis intervention fields.

Strong initiative, integrity, and professionalism, with the ability to work both independently and collaboratively.

Excellent organizational, multitasking, and time management skills to handle competing priorities.

Strong verbal, written, and interpersonal communication skills for engaging diverse audiences.

Familiarity with Microsoft Office, Google Suite, and other business management tools.

Commitment to justice, equity, and trauma-informed approaches, with a focus on cultural humility.

Willingness to travel throughout Utah with occasional evening, overnight, and/or weekend work required.

Valid driver’s license and automobile insurance required.

COMPENSATION AND BENEFITS:

This is a full-time (salary) position paying $25-$27 per hour (DOE) plus benefits which include:

100% of medical, dental, and vision insurance (with supplemental options available for dependents).

403b Retirement Plan options.

100% of $15,000 Life & ADD Policy.

100% of Employee Assistance Program (EAP) - Counseling Services.

A competitive time off policy which is summarized below:

18 paid holidays per year.

Up to 10 days of Sick Leave per year.

Up to 10 days of Vacation Leave in the first year, with substantial increases after Year 1.

APPLICATION PROCESS:

No telephone calls/office visits please.

Please send a cover letter, resume, up to three professional references, and any relevant portfolio material via email (admin@udvc.org), fax (801-521-5548), or by regular mail (UDVC, 124 S 400 E, Suite 430, SLC, UT 84111).

Applicants are subject to mandatory pre-employment security background checks.

This position is “Open until filled” - applications will be reviewed until the position is filled.