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Ticketing & Gates Manager ( Seasonal)

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Ticketing & Gates Manager ( Seasonal)

Arts and Culture Customer Service Management

Craft Lake City is looking for a Ticketing & Gates Manager for our Ticketing & Gates Team. The Ticketing & Gates Manager will be responsible for team preparations & standards, managing the training of the cashier team, configuring and testing POS systems, and working on-site for the duration of our festivals to ensure the department runs smoothly and successfully. 


This is a Seasonal, part-time, contract position with a commitment to work 6-8 weeks of the year. A 15-20 hour commitment the week leading up to the Festival for preparation, with hours increasing over the event weekend. Weekly time commitments will begin the first week of August and lead up to the Annual Craft Lake City DIY Festival the second weekend of August,  as well as the week leading up to the Annual Craft Lake City Holiday Market in Ogden, Utah, This event is the first weekend of December.


The Ticket and Finance Manager is required to be on-site for the duration of the DIY Festival, so working long hours are factors you should consider and keep in mind when applying for this position. 10-20 post-festival and Holiday Market hours per week will also be required for inventory reconciliation & other wrap up tasks. 



Responsibilities:

  • Build and maintain ticketing operations and reporting for all events for Craft Lake City

  • Communicate regularly with CLC staff, ticketing staff, vendors, and other affiliated parties 

  • Assist with event programming, ticket holds, ticket accounts and other ticket details

  • Manage patron facing customer service needs as it relates to ticketing

  • Communicate regularly and assist internal departments and external event personnel with any ticketing needs and concerns

  • Attend all relevant meetings, functions and discussions

  • Act as manager and liaison at events including but limited to Sales, Guest List, Operations, Cash Management, Reporting and Customer Service

  • Assist with monitoring of ticket sales and maintenance of ticketing system

  • Track and reconcile ticket stock inventory

  • Maintain accurate accounting records and archives, compliance

  • Receive and maintain ticket fulfillment and process invoices to completion

  • Monitor supplies and equipment, as well as, report and follow up on any ticketing repair issues

  • All duties as assigned by management

  • Work with CLC management and ticketing vendor to set-up events, place holds, process orders and release tickets in a timely fashion

Qualifications:

-2 years experience as a box office manager or representative, including management level work experience 

-Ability to lead a team under pressure; has strong stress management abilities                     

-HONESTY—especially when it comes to handling cash and card transactions and/or any personal information 

-Professionally interact with Festival patrons and visitors

-Excellent at listening, taking direction

 -Ability to adapt and be flexible when necessary to help other team members

-Ability to think quickly and resolve problems that may arise with an outdoor event

 -Must be punctual

-Impeccable customer service skills

-Excellent communication abilities

-Knows how to spell “team player” without an “I” or “me” 

-Previous experience with Square POS (Point of Sale) platform/software is a bonus

-Previous experience with Google Drive, Docs, & Sheets desired

-Previous experience with large events desired


Requirements:

-Must have flexibility/willingness to work in-house at the Craft Lake City office 5-15 hours per week, with start date in April/May 

-Must be able to commit to working the DIY Festival weekend, Friday. August 9, Saturday, August 10 and Sunday, August 11 2024 as well as 

the Annual Craft Lake City Holiday Market in Ogden, Utah on Friday December 6 and Saturday, December 7, 2024.

-Must have flexibility/willingness to complete 10-20 post festival and holiday market hours 

-Must have own cell phone and laptop computer, with willingness to use for Craft Lake City tasks 


Fill out this application to apply: https://airtable.com/appujFAJGxIN4JcSO/shruCC6mBbBc9TUw0


Additional Info

Job Type : Seasonal, Part-time

Education Level : Not Applicable

Experience Level : Not Applicable

Organization Mission : Educate, promote, and inspire local artisans while elevating the creative culture of the utah arts community through science technology and art

DEI/Nondiscrimination Statement : Craft Lake City is an equal opportunity employer. Craft Lake City will not discriminate and will take measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, neurodiversity, religion and national origin. Individuals from all cultures and communities are encouraged to apply.

Job Location : Salt Lake City, Utah

Work Model : On-site

Closing Date : 6/3/2024

Compensation Type : Hourly

Job Status : Nonexempt

Pay Range : 16

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