Volunteer Engagement Coordinator

Peace House is a charitable organization dedicated to ending interpersonal violence, including sexual assault and abuse, in the community through education, outreach, support services and shelter. To fulfill our mission, Peace House offers specific services to all our clients, including Safe Housing, Supportive Services, and Prevention Education. Peace House is located in Park City,UT. Peace House is an equal opportunity employer.

We are currently seeking a full-time Volunteer Engagement Coordinator. To fulfill our mission, Peace House operates a robust Volunteer Program that supports our administration, community programs, and client services programs. This position is responsible for developing, implementing, and maintaining a successful volunteer program. This position will work harmoniously with staff, clients, donors, and the community by maintaining emotional control and diplomacy during all interactions and by communicating verbally and non-verbally in an articulate, prompt, and professional manner. The ideal candidate will be a meticulous record keeper, enjoy engaging with the community and be passionate about volunteer work.

PRIMARY RESPONSIBILITIES

Volunteer Coordination, Supervision and Management

· Actively recruit and maintain volunteers and publicize available volunteer opportunities using a variety of tools.

· Respond to all incoming volunteer inquiries, requests, and applications promptly.

· Create a tracking and follow up system to ensure maximum engagement and follow-through.

· Oversee all volunteer paperwork including applications, background checks, fingerprinting.

· Maintain records of all in-process applications.

· Conduct all initial screening interviews and thoroughly screen all potential volunteers for appropriate placement.

· Conduct, schedule, and track (in database) all volunteer orientations and training with appropriate departments.

· Develop volunteer teams such as a robust front desk corps, shelter and/or outreach program support, food/household drives, childcare, professional services, education/community awareness programs, administrative support, and fundraising events.

· Act as the point-of-contact for all on-site volunteer activities, supervise volunteers and/or work with department or event managers to supervise volunteers.

· Meet with each Peace House departments regularly to gain insight for supporting the organization's volunteer needs.

· In conjunction with the Director of Marketing and Communications, ensure appropriate recognition of volunteers through thank you notes, media coverage, Newsletter, awards, and events.

· In conjunction with the Director of Marketing and Communications, monthly check in and evaluation for volunteer program.

· Provide regularly scheduled status reports to the Executive Director and/or Program Directors, as requested.

· Create annual or event-based volunteer surveys, and adjust program as needed.

· Facilitate regular advocacy and volunteer training as needed.

· Create and maintain monthly volunteer newsletter.

· Collaborate with marketing department to ensure updates, volunteer opportunities, and volunteer news is sent to volunteers regularly and does not conflict with other Peace House news or event emails.

Front Office Management

· Train and manage Receptionist in all aspects of that receptionist position, (including acting as backup when no receptionist or volunteer) is on duty.

· Ensure the volunteer corps has front desk covered during all business hours when receptionist is not on duty.

Additional Responsibilities

· Maintain accurate and up-to-date volunteer files, records, and documentation.

· Maintain the integrity and confidentiality of volunteer files and records.

· Onboarding preparation, paperwork, administration, and training.

· Background screening/clearance, fingerprinting, and documentation for all personnel. Re-verify files as needed for volunteers and staff.

· Responsible for creating and editing the volunteer handbook as needed.

· Administering and maintaining employee-related software systems including DACS, Every Action, Apricot, and any additional software or platform needed.

· Perform other duties as assigned.

Professional Development

· Attend training sessions for professional development, as required and approved.

· Create and maintain a job procedure manual for this position.

Event Planning and Participation

· Attend special committee meetings as requested.

· Collaborate with event managers to assess volunteer needs for events.

· Post volunteer shifts electronically through the appropriate software, and share links, descriptions, and imagery that reflects new volunteer opportunities with the Marketing and Communications Director.

· Attend PH special events and supervise events volunteers, when appropriate.

ADDITIONAL RESPONSIBILITIES

· Establish and maintain effective collaborative relationships with agency staff and any other organizations, individuals, and community partners important to the success of Peace House’s work.

· Follow state and federal laws on victim confidentiality.

· This job description is not designed to cover or contain a full listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REPORTS TO

· Director of Marketing and Communications

REQUIRED QUALIFICATIONS

· High School Diploma required, Bachelor’s degree in Communications or related field preferred.

· At least 1 year of related experience in volunteer management and/or leading teams.

· Ability to work cooperatively and collaboratively with staff, peers, management teams, supervisors, governing board, and community partners.

· Excellent computer skills required (Microsoft Office suite and databases).

· Ability to work respectfully with people of diverse ages, races, ethnicities, nationalities, socio-economic levels, beliefs, and lifestyles.

· Excellent interpersonal and communication skills: comfortable building relationships with individuals via phone, email, and in-person.

· Collaborative team player who works effectively with colleagues and staff across programs, and within the agency.

· Ability to work occasional evenings and weekends.

· Ability to pass background clearance.

· Current First Aid and CPR certification or ability to get training within the first month of employment

PREFERRED QUALIFICATIONS

· Knowledge of management principles and evaluation techniques related to programs that involve a cadre of volunteers.

· Mental flexibility

· Time management/Prioritization

· Patience

· Ability to handle stressful situations

· Public speaking or teaching

· Ability to receive feedback

· Problem solving

JOB TYPE: Full-time, hourly - 40 hours per week – M-F, onsite, occasional evenings or weekends required