Wish Hospitality Coordinator

ABOUT MAKE-A-WISH UTAH

Make-A-Wish Utah creates life-changing wishes for children with critical medical conditions. On average a wish is granted every weekday for a Utah child. Wishes provide hope that is an integral part of a child’s treatment process that improves medical outcomes and quality of life.

POSITION OVERVIEW

Orchestrates the experience of families and children visiting A Wishing Place (AWP) to declare a wish, receive a wish, or participate in a wish family activity; and coordinates the volunteer activities surrounding these events so that wish granting volunteers are freed from logistical concerns to concentrate on their own roles in the wish granting process.

KEY POSITION REPONSIBLITIES 

• Acts as a guide for families and volunteers before and during wish activities to ensure that a family’s experience is well-structured, enjoyable, and emotionally meaningful. 

• Trains wish granting volunteers to use A Wishing Place materials and processes effectively in eliciting the child’s personal wish. 

• Acts as a point of contact for families and volunteers before and during wish presentation activities to ensure that each child’s experience is well-structured, celebratory, and fun for all. 

• Evaluates wish granting activities to determine where additional volunteer training is needed.

• Identifies volunteers who are able to lead and mentor others effectively.   

• Ensures that high standards for wish granting activities are consistently upheld.

• Assists Program Services Department in providing continuing education and training for wish granting volunteers.

• Helps to imagine and develop new materials needed for wish granting events. 

• Stays on top of all office and paperwork associated with the position. 

• Be present at family events and volunteer training as requested.

• Acts as wish granter for wish families who live in outlying areas where there are no local volunteers and travel to AWP for wish activities.

• Assists with volunteer-associated development events as needed. 

• Tracks and replenishes inventory that is needed to conduct wish events and mailings.

• The person in this position has some control of scheduling, but hours generally cluster in late afternoons and early evenings, as well as Saturdays, because these are the times that client families are able to visit us. 

MINIMUM QUALIFICATIONS

• Comfortability speaking to crowds, enforcing policies, and having difficult conversations
• Excellent organization, prioritization, and communication skills are essential
• Must have the ability to multi-task and provide a fun experience to the families who visit the building
• Must be able to work with many different audiences, including wish families, volunteers, vendors, and donors
• Spanish Language Speaker preferred

WHY YOU’LL LOVE WORKING AT MAKE-A-WISH UTAH

• Inclusive culture that is fun, fast-paced, and positive

• Work that is meaningful and rewarding

• Face to face interactions with kids and families

• Employee awards and recognition programs

• Professional training and certification opportunities

Please send resume to hwoolley@utah.wish.org to apply.