Solving Problems Using the 5 Whys

You will learn:

• The 5 Whys: An interactive, interrogative technique based on "Root Cause Analysis," used to explore the reasons behind problems or issues
• How to move beyond the obvious symptoms of the problem to discover the root cause
• Mitigating the root cause by identifying processes that are not working well, or don’t exist
• Tips (and drawbacks) when using the 5 Whys
• The 5 Hows: A technique to develop deep and comprehensive solutions to a problem

Attendees will receive resources to implement the process with their own teams and organizations.

When:
Monday, June 17, 2024 1:00 PM-3:00 PM

Who Should Attend:
Any professional seeking to develop their problem-solving and leadership skills 

Cost:
UNA Members $45 | Not Yet Members $90

About the Speaker

Jeanine Wilson (SPHR, SHRM-SC) has worked as a Human Resources Executive and Consultant for 25+ years. She has worked in many industries including hospitality, finance, broadcasting, manufacturing, pharmaceutical, medical device, healthcare, and utility. Jeanine also owns Corporate Talent Advisors, a full-service HR and training consultancy.

Jeanine has a Bachelor’s Degree in Human & Organizational Development from Westminster College, and a Master’s Degree in Human Resources from Utah State University. She has also achieved an SPHR certification from HRCI, and SCP certification from SHRM. Jeanine has been teaching HR certification courses for more than 15 years.

Jeanine has taught graduate professional education and HR courses for the University of Utah, Utah State University, Westminster College, and Webster University. For many years, Jeanine has been active in SHRM – the Society for Human Resource Management, serving as President of the Salt Lake SHRM Chapter, Utah SHRM State Director, and over 10 years as the SHRM State Conference Director for the largest conference in Utah for HR professionals.